Eagle County El Jebel , CO 80651
Posted 2 weeks ago
Hiring Range: $24.75-$29.09. The maximum pay for this job is $33.42.
The Motor Vehicle Technician I is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions by Colorado Revised Statutes and Clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory Motor Vehicle revenue due to state and local tax jurisdictions on each vehicle transaction.
This position is highly complex and requires a minimum of one year of hands-on and back-office training to become competent with a majority of responsibilities and functions. This position also assists with election and voter services during election periods.
Applicants are encouraged to apply by Monday, May 13th, however, this position will remain posted until filled.
Schedule: Office Hours are Monday
Friday 8 a.m.
5 p.m. (A 4 x 10s schedule may be possible).
Location: The position will be located at El Jebel, CO.
Essential Duties:
Examine and verify valid forms of Secure and Verifiable Identification (SVID) from all United States, U.S. territories and foreign countries; understand residency requirements for vehicles to be registered in Eagle County
Examine and verify all documentation required to complete motor vehicle transactions inclusive of, but not limited to: title and registration applications, sales tax receipts, Colorado titles, out-of-state and out-of-country titles and registrations, joint tenancy forms, manufacturers statements of origin, dealer bills of sale, certified and regular VIN inspections, insurance certificates, Colorado Department of Revenue forms, private and public mortgage papers, affidavits, death certificates and powers of attorney
Understand the different requisites for transferring ownership of out-of-state or out-of-country vehicles to Colorado; know how to use Polk books to evaluate and identify valid and fraudulent titles from all United States, U.S territories and foreign countries
Accurately process motor vehicle titles by confirming that correct seller and buyer assignments, odometer disclosures, SVIDs and various supporting documents are included in the completed application
Process duplicate, salvage, rebuilt from salvage, abandoned vehicle, off-highway, special mobile machinery, low speed electric vehicle and rebuilders title transactions; understand and communicate the various and multiple forms, procedures and costs involved in successfully obtaining a title
Assist customers in acquiring titles when original titles are not available through the bonding or in lieu of bonding procedures
Help customers transfer ownership of a vehicle after a death using various legal documents such as powers of attorney, small estates affidavits, letters of testamentary and death certificates
Perform vehicle inspections for the verification of vehicle identification numbers (VINs) for the processing of license plate and/or title transactions; issue "homemade trailer ID" numbers for trailers that do not have VINs
Issue temporary vehicle registration permits to new owners of vehicles, ensuring the proper collection of sales taxes; understand when temporary permits can and cannot be extended
Issue and renew specifically numbered license plates, year tabs and month tabs from office inventory with great precision to ensure correct plates numbers, plate types and stickers are assigned accurately to all vehicles
Facilitate the correct application and issuance of over 150 types of specialty license plates using a "print on demand" process that produces a plate sent directly to the customer
Assist customers in understanding the application process and possible fees for personalized plates, disabled plates, military plates and other specialty products
Provide prompt, professional, and grammatically correct responses to complex customer inquiries by phone, by email, and in-person
Execute proper opening, closing, cash handling and deposit procedures
Complete daily back-office work, including but not limited to online transactions, mail transactions, and title maintenance duties
Assist with voter services as needed during election periods
Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
Other duties as assigned
Qualifications
Education, Experience, Licensure, Certification, or Registration:
High school degree or equivalent
Associate's Degree, Bachelor's degree in Business or paralegal certificate preferred
Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service or any combination of education and experience that produces the required knowledge, skills and abilities
Four years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management cash management, and customer service preferred
Above-average Microsoft Office Suite, Google and email knowledge; proven capability to learn new and complicated software programs preferred
Valid driver's license and a satisfactory motor vehicle record are preferred.
Knowledge, Skills and Abilities:
Proficient in Microsoft Office programs including Excel and Word or equivalent
Knowledge of Google applications preferred
Proven capability to learn new and complicated software programs
Must be able to type 45 words per minute
Excellent customer service skills including delivering and promoting exceptional internal and external customer service; handling customer dissatisfaction in a tactful, clear and courteous manner; remaining calm and focused in stressful situations
Excellent organizational skills including setting priorities, meeting critical deadlines, and following up on assignments with minimal direction
Ability to be a team player with a positive, adaptable, flexible attitude
Knowledge of bookkeeping practices preferred
Communicate clearly and concisely, both verbally and in writing; express facts and ideas in clear, convincing and organized manner using proper grammar
Bilingual skills (English/Spanish) are desirable
Ability to multi-task and perform with frequent interruptions
Ability to exercise proper office and telephone etiquette
Ability to complete continuing education courses if necessary
Ability to work independently
Culture & Benefits
Working in local government is one of the best career paths in the mountains. 'Your Career will Soar with Eagle County'. Get started with us today!
Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
Future focused with our Strategic Plan on improving housing, climate change and more.
As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
Diversity, Equity and Inclusion
The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events
Great benefits! See the details
Comprehensive and low-cost medical, dental, and vision insurance (as low as $785/month for employee only)
Wellness program where you can earn cash or extra days off
15 paid holidays
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
8% (dollar-for-dollar match) retirement plan
Free classes at Colorado Mountain College
Eagle County University classes (internal training)
Tuition reimbursement programs
Bilingual Pay Incentive
Free bus pass and more
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Relocation & Housing Information
Eagle County