Vehicle Services Supervisor

KAR Auction Services Framingham , MA 01702

Posted 10 months ago

Job Summary: Reporting to the Director of Vehicle Services and working closely with the Assistant General Manager, supervise execution of vehicle repair and reconditioning services in accordance with corporate guidelines to ensure maximum production volume and profitability.

Responsible for assisting in the direction of non-auction vehicle repair and reconditioning services shop operations in an efficient and productive manner to the standards required for quality service to the respective customers. Perform all additional duties assigned by the Assistant General Manager. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

ADESA is the second largest provider of used vehicle auction services in North America with 70 locations. ADESA offers comprehensive private label remarketing solutions to automobile manufacturers, captive finance companies, lease and daily rental car companies, financial institutions and wholesale automobile auctions.

Responsibilities and Duties:
1.Manage vehicle supply and part inventory levels, and work with other Managers to ensure maximum program production. Advise and assist with corrective procedures when needed. Ensure all vehicle ownership transfers are completed timely and accurately.
2.Will assist the Assistant General Manager in developing, coordinating and training all employees within the department in accordance with company policy and guidelines. Monitor training conducted to ensure adherence to company standards and procedures.
3.Ensure that all shop work is properly tracked and posted, and work with Vehicle Services shop team to ensure customer requirements are met. Advise and assist with corrective procedures when needed. Provide productivity and safety reports to Assistant General Manager as requested.
4.Assist the Assistant General Manager in monitoring and controlling conditions of all facilities, vehicles, property and equipment under Vehicle Services shop control for proper maintenance, cleanliness, and safety. Conduct periodic routine inspections to determine and ensure that standards are met per auction and company guidance. Advise Assistant General Manager of all breakdowns and maintenance needs immediately.
5.Assist the Assistant General Manager to make sure all shop area conditions are not a potential threat to employee or customer safety. Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property. Report all incidents to Assistant General Manager immediately per auction policy. Practice and instruct all employees in proper loss prevention and reaction procedures per company policy.
6.Assist the Assistant General Manager to ensure the Vehicle Services shop team is properly staffed to workload requirements.
7.May assist the Assistant General Manager or designee in coordinating recruiting and hiring process and procedures for Vehicle Services shop staffing with Human Resources Representative per company policy.
8.May assist in monitoring and ensuring compliance with all contractual customer, contractor and supplier agreements in conjunction with the accounting department.
9.May assist in preparation and conduct performance appraisals for direct reports per company policy.
10. Resolve any customer complaints in a friendly, courteous manner and advise the Assistant General Manager of all serious complaints or incidents.
11. Provide prompt and courteous service both in person and on the phone. Maintain a professional appearance and neat work environment consistent with company policy.
12. Ensure that customers receive prompt, courteous and efficient service from designated Vehicle Services shop team.

Educational Requirements and

High School Diploma or GED with 1 year supervisory experience in a vehicle repair or reconditioning service business. Must be qualified to operate a motor vehicle and possess a valid driver's license.

Physical Requirements:

The physical activity requirements of the position are Light to Medium Physical Work.

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Constant reaching, standing, walking, fingering, grasping, feeling, talking, hearing

Frequent-stooping, repetitive motion

Occasional- balancing, kneeling, crouching, pushing, pulling, lifting

Potential-running, jumping, yelling or other rapid forceful movement in emergency situations.

Physical Working Condition:

This position is subject to inside and outside environmental working conditions including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, body shop, painting and cleaning chemicals; and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with body shop and paint operations.

Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.


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Vehicle Services Supervisor

KAR Auction Services