Minimum Qualifications Benefits Supplemental Questions
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of full-time professional experience in one of the following areas: (1) providing motor vehicle information and interpretation to the public (vehicle services work) (2) registration, tax preparation and/or tax processing (Revenue Taxpayer Services or Revenue Processing work) or (3) providing customer service in either the public or private sector.
Substitution of Experience for Education: Qualifying experience in title and registration preparation, title and registration law interpretation, taxpayer services, tax enforcement, or related vehicle services work; accounting, auditing, or related fiscal services work; or clerical work may substitute for the required education on a year-for-year basis to a maximum of four years.
Experience equivalent to one year as a Taxpayer Services Representative 2* with the State of Tennessee.
Necessary Special Qualifications:
Applicants for this class must:
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Under general supervision, is responsible for highly complex and sensitive registration and tax issues; and performs registration and tax related work as required. Responsible for handling and balancing cash/check transactions, preparing bank deposits, dishonored checks, refunds and audit assessments.
Distinguishing Features: An employee in this class provides direct assistance to customers and employees with work of considerable difficulty, balancing of monies, preparing bank deposits, dishonored checks, refunds and audit assessments. This class differs from a Vehicle Services Rep 2* in that the latter is responsible for assisting County Clerks and customers with work of moderate difficulty.
Communication in the form of written, oral, and visual media
Clerical procedures as they relate to managing files and records and the use of word processing systems
Computer software applications
Customer service principles and processes
Laws, government regulations, and agency rules
Monitoring performance of others and oneself in order to make improvements
Understanding written communication
Speaking and conveying information to others effectively
Persuading others to change their minds or behavior
Active learning and using new information for problem-solving and decision-making
Instructing and teaching others how to do something
Socially adept, coordinating with others and making adjustments based on others actions
Active listening and giving full attention to points being made
Actively looks for ways to assist internal and external customers
Bringing others together and trying to reconcile differences
Learning strategies and selecting the appropriate training method for a situation
Understanding and being able to communicate written information
Remembering information such as words, numbers, and procedures
Listening and understanding information
Visualizing how something will look after it is moved or rearranged
Combining information and applying rules to problem-solving and decision making
Ability to shift back and forth between two or more activities
Arranging things in order to set rules
Speaking so others can understand
Adding, subtracting, multiplying and dividing quickly and correctly
Making fast, simple, repeated movements of fingers, hands, and wrists
Lifting or carrying specific objects
State Of Tennessee