Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Vehicle Services Rep 3*-091218-170532

Expired Job

State Of Tennessee Nashville , TN 37201

Posted 4 months ago

Minimum Qualifications Benefits Supplemental Questions

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, VEHICLE SERVICES DIVISION, DAVIDSON COUNTY

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of full-time professional experience in one of the following areas: (1) providing motor vehicle information and interpretation to the public (vehicle services work) (2) registration, tax preparation and/or tax processing (Revenue Taxpayer Services or Revenue Processing work) or (3) providing customer service in either the public or private sector.

Substitution of Experience for Education: Qualifying experience in title and registration preparation, title and registration law interpretation, taxpayer services, tax enforcement, or related vehicle services work; accounting, auditing, or related fiscal services work; or clerical work may substitute for the required education on a year-for-year basis to a maximum of four years.

OR

Experience equivalent to one year as a Taxpayer Services Representative 2* with the State of Tennessee.

Other Requirements:

Necessary Special Qualifications:
Applicants for this class must:

  • have and demonstrate clear and effective communications skills as determined by the Department of Revenue when applying for positions identified as having direct public contact.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary:
Under general supervision, is responsible for highly complex and sensitive registration and tax issues; and performs registration and tax related work as required. Responsible for handling and balancing cash/check transactions, preparing bank deposits, dishonored checks, refunds and audit assessments.

Distinguishing Features: An employee in this class provides direct assistance to customers and employees with work of considerable difficulty, balancing of monies, preparing bank deposits, dishonored checks, refunds and audit assessments. This class differs from a Vehicle Services Rep 2* in that the latter is responsible for assisting County Clerks and customers with work of moderate difficulty.

Competencies (KSA's):Competencies:

  • Functional/Technical Competency

  • Problem Solving

  • Time Management

  • Customer Focus

  • Directing Others

  • Approachability

  • Composure

  • Patience

  • Self-Knowledge

  • Peer Relationships

Knowledge:

  • Communication in the form of written, oral, and visual media

  • Clerical procedures as they relate to managing files and records and the use of word processing systems

  • Computer software applications

  • Customer service principles and processes

  • Laws, government regulations, and agency rules

  • Basic Mathematics

Skills:

  • Monitoring performance of others and oneself in order to make improvements

  • Understanding written communication

  • Time Management

  • Speaking and conveying information to others effectively

  • Persuading others to change their minds or behavior

  • Active learning and using new information for problem-solving and decision-making

  • Instructing and teaching others how to do something

  • Socially adept, coordinating with others and making adjustments based on others actions

  • Active listening and giving full attention to points being made

  • Actively looks for ways to assist internal and external customers

  • Bringing others together and trying to reconcile differences

  • Learning strategies and selecting the appropriate training method for a situation

Abilities:

  • Understanding and being able to communicate written information

  • Remembering information such as words, numbers, and procedures

  • Listening and understanding information

  • Visualizing how something will look after it is moved or rearranged

  • Combining information and applying rules to problem-solving and decision making

  • Ability to shift back and forth between two or more activities

  • Arranging things in order to set rules

  • Speaking so others can understand

  • Adding, subtracting, multiplying and dividing quickly and correctly

  • Making fast, simple, repeated movements of fingers, hands, and wrists

  • Lifting or carrying specific objects

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Taxpayer Services Rep 3121218172710

State Of Tennessee

Posted Yesterday

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Minimum Qualifications Benefits Supplemental Questions LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, TAXPAYER SERVICES DIVISION, DAVIDSON COUNTY Visit the link below to hear some of our team members explain why they chose a career with the Department of Revenue. https://www.youtube.com/watch?v=6HnKCUaxxMs Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time professional work in one or a combination of the following: tax preparation, tax law interpretation, tax auditing, tax enforcement, or related taxpayer services work; or accounting, auditing, or related fiscal services work, or providing customer service in either the public or private sector. Substitution of Experience for Education: Qualifying experience in related taxpayer services work, related fiscal services work, or clerical work may substitute for the required education to a maximum of four years. OR Experience equivalent to one year as a Vehicle Services Representative 2* with the State of Tennessee. Other Requirements: Necessary Special Qualifications: Applicants for this class must have and demonstrate clear and effective communications skills as determined by the Department of Revenue when applying for positions identified as having direct public contact. Examination Method: Education and Experience, 100%, for Preferred Service positions. Job Overview: Summary: Under direction, is responsible for professional taxpayer services tax practitioner hotline work of considerable difficulty; and performs related work as required. Distinguishing Features: An employee in this class is responsible for operating the tax practitioner hotline. This class differs from Taxpayer Services Rep 2* in that the latter is responsible for the education of taxpayers regarding efficient registration of electronic funds (EFT) and electronic data interchange (EDI) transactions and Internet filing of returns. This class differs from the Taxpayer Services Supervisor 1 in that the latter is responsible for direct supervision of subordinate taxpayer services personnel. Competencies (KSA's): Competencies: * Ethics and Values * Listening * Dealing with Ambiguity * Interpersonal Savvy * Customer Focus * Composure * Action Oriented * Learning on the Fly * Self-Development * Informing Knowledge: * Clerical * Customer Service * Communications * Basic Mathematics Skills: * Active Learning * Active Listening * Critical Thinking * Reading Comprehension * Speaking * Writing * Personal Time Management * Mentoring Abilities: * Deductive Reasoning * Memorization * Number Facility * Oral Comprehension * Oral Expression * Multi-Tasking * Written Comprehension * Written Expression State Of Tennessee Nashville TN

Vehicle Services Rep 3*-091218-170532

Expired Job

State Of Tennessee