Vehicle Electronic Specialist/Technician As A Service

Vehicle Electronic Specialist/Technician as a Service

Please reach out to the Recruiter for this position and include your Resume and the Title of the position you are applying for! The recruiter for this position is:

Recruiter: Danielle Brock

Email: dbrock@noregon.com

The Vehicle Electronic Specialist/Technician as a Service will support the company's technical needs in identifying solutions for JPRO Vehicle Diagnostic Software for the marketplace. Will use industry knowledge of diagnostic methods to give valuable feedback and input into products and services. You will be considered the company's front line and you will solve basic to complex diesel electronic and mechanical problems for customers.

Location: Greensboro, NC | Type: Full-time, Exempt | Salary Range: $60,000-$80,000

Key Responsibilities

• Provide telephone support to end-users experiencing diesel electronic and mechanical issues.

• Troubleshoot, diagnose and resolve diesel electronic and mechanical issues remotely.

• Research end-user questions.

• Guide, with confidence and composure, end-users through corrective measures.

• Track and route support requests via computerized ticketing system; thoroughly document resolutions.

• Stay current with product upgrades, system information, and business updates.

• Must have a deep understanding of electronic vehicle systems and how they relate to one another.

• Must be able to utilize and interpret various sources of vehicle documentation in order to predict the impact to a vehicle for a given vehicle failure point.

• Must be comfortable with computers, wiring and have a general understanding of what it takes to create a technology-based product.=

• Must have a thorough understanding and use of at least one of the OEM engine diagnostic applications such as Insite, ServiceMaxx, or DDDL.

• Must have experience with additional diagnostic software application such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox.

• Must have a broad knowledge of other non-engine vehicle components, such as transmissions, brakes and aftertreatment controllers.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Work Environment

• This position offers the option for both fully remote or onsite work arrangements, with the requirement that individuals must be located within the U.S.

• Remote Work Expectations: For remote employees, a suitable at-home office environment is necessary, including reliable internet access and the capability to have cameras on for virtual meetings.

Education / Experience Required

• Associate's degree in Automotive Technology or related field (preferred)
• OEM Certification (preferred)
• ASE Certifications (preferred)

Additional Eligibility Requirements

• Must have a minimum of 3 years' experience as a Diesel Technician with a major focus on diagnosing and repairing heavy duty class 7/8 and medium duty 5/6 trucks and equipment in one or more of the following environments:

• Fleet Service

• Dealership

• Independent Repair

• L2 ASE or strong Electronics skills.

• Excellent written and oral communication skills.

• Determination to deliver superior customer service.

• Ability to plan and organize day/week around multiple productive activities.

• Basic proficiency with MS Office and Internet applications.

• Basic understanding of Windows operating system and software installation.

• Self-motivated with the ability to work with minimal supervision.

Physical Requirements

• This is largely a sedentary role; however, some on- and off-site vehicle testing is required. This would require the ability to enter heavy-duty trucks and gain access to various engine components as needed, in addition to bending and stooping as necessary.

Travel Requirements

• Up to 5%

Company Information:

Noregon specializes in creating custom software solutions and products for the commercial transportation and military industries. In addition to in-shop diagnostic solutions for the commercial fleet and repair industry, Noregon provides expertise in e-business, client-server, & embedded applications along with onboard vehicle network development. For more information on Noregon services and products, visit www.noregon.com