Vans: Be a Part of the Original
"It was never about waving the brand like a flag, it was always about the people" - Paul Van Doren
Vans is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.
At Vans, our culture sets us apart and influences everything we do. We are driven by five values:
We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and fun. And most of all, we are a family.
Vans is a subsidiary of VF, the world's largest apparel and footwear company, comprised of more than 25 brands. We are leaders in global footwear, apparel and accessories, available in more than 170 countries worldwide. As we continue to expand, VF and Vans take great measures in developing and growing our people.
Vans is founded on a culture of learning. We take pride in our ability to facilitate learning opportunities by providing the resources and tools necessary to support each individual's pursuit of growth to achieve future goals. In order to prioritize career growth within our company, Vans offers courses on topics such as leadership, communication, collaboration and technical skills to ensure our employees are self-motivated and fulfilled with our rapidly growing business.
By joining the Vans family, you will be immersed in an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do.
Assistant Store Manager: Become the Newest Member of the Vans Family
About the Position
As the Assistant Store Manager, you will provide leadership and direction to the store staff and successfully execute company visions and values under the direction of the Store Manager. You will assist in maintaining optimal staffing levels, recruiting, hiring, educating, and motivating a team of brand advocates who in turn inspire the customer. Additionally, you are responsible for setting the example for customer engagement that exceeds industry standards. You will impact the business and maximize store profitability by assisting in controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. Most importantly, you will promote youth culture and creative self-expression to all internal and external customers.
How You Will Make a Difference
You will maximize store sales and achieve store sales goals. You will measure and monitor sales progress and results against key targets. You will lead an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement. Assists in managing labor and payroll expenses to maximize sales and profitability.
You will ensure excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. You will ensure that store team is engaging with each customer to create an authentic brand experience. You will lead and inspire customer-centric culture by recognizing and rewarding teams' successes in partnership with the Store Manager. You will assist the Store Manager in ensuring that store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community initiatives outside the four walls of the store. You will support store marketing events and grows relationships in the community to generate brand awareness and drive traffic.
You will ensure the visual merchandising standards for the store are met. You will implement floor-sets and merchandising directives in partnership with the Store Manager. You will communicate with the Store Manager regarding merchandise assortment, trends, and needs. You will be responsible for ensuring that the store's inventory integrity is maintained through proper shipping and receiving procedures and by communicating concerns directly to the Store Manager as needed.
You will assist in attracting, recruiting, and hiring high caliber talent. You will actively participate in succession planning with the Store Manager for open positions within the store. You will assist in managing and coaching a high-performing team of customer focused associates. Under the direction of the Store Manager, you will address performance issues and administer progressive discipline when appropriate. You will ensure on-going specific and immediate feedback are provided to the team. You will assist in ensuring compliance with employee record keeping policies and procedures. Maintains the Open Door Policy.
You will ensure compliance and adherence to policies and procedures, standards and practices, and company directives. You will protect company assets and ensure compliance with company safety, security, and shrink avoidance policies and programs. You will partner with the Store Manager to identify trends and translate strategies into action to meet district and company shrink goals. You will react quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately.
You will model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand and promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas.
Skills for Success
1+ year(s) of related professional management experience.
Associate Degree (AA) or equivalent from two-year college or technical school preferred, but not required; or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience.
2+ year(s) in a fast-paced retail environment.
Proven ability to meet and exceed sales and profit results.
Proven ability to meet business goals by driving results through store team.
Ability to coach and motivate a team to exceed sales and profit goals.
Ability to meet business goals by driving results through a team.
Regularly interact with the public in a crowded/noisy environment.
Engaging verbal and non-verbal communication skills.
Able to meet performance expectations.
Ability to deliver a high level of customer service in a retail environment.
Ability to work a flexible schedule to meet the needs of the business; available during peak times including weekends, evenings, and holidays.
Special Physical Requirements
Ability to operate office equipment and technology (computers, phones, etc.)
Standing required for entire work shift.
Bend, lift, open, and move product up to 50 pounds (as needed).
Travel (less than 10% of the time).
Submitted your application and wondering what's next?
Depending on the store location and your qualifications, you may be invited to complete a HireVue OnDemand video via email. This is the first step in the recruiting process and our opportunity to learn more about your passion, creativity, and individuality. All we ask is you be your authentic self.
Opportunities go fast! If invited, complete your HireVue OnDemand video as soon as possible to give yourself the best chance of success to join the Vans family.