Van Driver

JOB SUMMARY

Provides prompt and exceptional service and information to guest/visitors. Candidate is also responsible for safely handling guests' and visitors' baggage, and vehicles to ensure proper parking, securing and handling of keys. Attend to guests'/visitors' immediate needs upon arrival and follow through with attention throughout accommodations. Must maintain a knowledge base to include the city/surrounding areas, local attractions, services, suppliers, and, vendors. Ability to perform all essential job functions accurately and safely with minimal supervision.

JOB DUTIES

• Able to drive manual transmission vehicles

• Verbally greets and opens doors for guests entering and exiting the front entrance

• Read, match, and properly complete claim tickets and detach portion to give to guest, if applicable

• Maintain complete knowledge and comply with all departmental policies and service procedures

• Retrieve or carry guest items from vehicle(s). Grasp, lift, carry and/or load luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated suite.

• Escort guests to surrounding areas using hotel shuttle, Informing guests of points of interest and hours of operations

• Maintain the cleanliness of the shuttle.

• Report any maintenance or repairs needed for shuttle

• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, resort services, directions to local attractions, function rooms, car rentals, airline service, etc.

• Greet guests immediately with a friendly and sincere welcome according to standards. Remain calm, attentive, and responsive especially during high business volume activity and emergencies.

• Assist the department with other jobs as requested by the Front Office Manager including but not limited to bellman/valet duties and bell lead positions

MINIMUM REQUIREMENTS

• High school graduate or equivalent

• Must be able to acquire and maintain a valid State Driver's License

• Be able to communicate in English with guests, management, and co-workers

• Be able to provide legible communication

• Previous experience as a Bell/Valet Attendant in a luxury market

• Some college or training in hospitality industry

• Ability to maintain confidentiality of all guest information and pertinent hotel date

• Ability to perform job functions with minimal supervision.

• Ability to work cohesively with other departments and coworkers as part of a team.

Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.