Valve Applications Specialist

Emerson Electric Co. Houston , TX 77020

Posted 4 months ago

Summary:

The Applications Specialist, Valve Sales is responsible pre-sales technical and application support for products and services and post-sale order fulfillment. Incumbent will support direct and indirect selling resources in assigned territories to achieve sales goals.

Pre-Sales Responsibilities:

For complex and engineer-to-order requests for products, services, and spares, the Applications Specialist is responsible for converting request for quote (RFQ) to timely, high quality bids.

  • Collaborates on selling strategy with outside sales representative/manager.

  • Reviews RFQ to determine customer requirements and suitability of Emerson product offerings to meet customer needs.

  • Utilizes product and application knowledge of Emerson products and services to size and select the proper valves and to offer alternates if available

  • Interprets customer terms and conditions (T&Cs) making a judgement as to whether terms and conditions can be accepted by Emerson or whether escalated legal review is required.

  • Communicates with purchasing to obtain pricing, quotes etc.

  • Make judgements about pricing/discount structures considering the price list and availability of product vs. customer need, overall size of the opportunity, and competition for the product line. Where needed, will liaise with business platform organizations to gather pricing information for more complex quotes.

  • Reviews customer freight terms against Emerson standard and makes a judgement about final freight terms for the quote.

  • Employs technical expertise to answer Customer questions about products/services and pricing; navigates Emerson resources to find correct answers and ensure timely follow up.

  • Follows up on quotes and modifies quotes when required.

Post-Sales Responsibilities:

The Applications Specialist shares responsibility for order fulfilment and post-sale customer support.

  • Reviews the customer purchase order to ensure alignment with Emerson's quote and policy; works with the customer to resolve any discrepancies.

  • Uses technical expertise to configure the valve for order.

  • Works in concert with engineering, quality, shipping and production to ensure the proper measures are taken to satisfy customer requirements

  • Maintains communication verbally and electronically with customers, outside sales representatives and distributors to offer support as needed

  • Investigates and resolves customer complaints.

  • Enters purchase orders into ERP system for more complex orders

Responsibilities throughout the Sales Process

The Applications Specialist maintains effective and up-to-date documentation in customer relationship management (CRM) tool.

Requirements:

  • Bachelor's Degree in Mechanical Engineering or other technical area preferred or combination of applicable education and experience.

  • Prefer 2 years in the flow control industry with knowledge of valve and actuation applications or related knowledge of fluid mechanics and electro-mechanical equipment.

  • Strong customer support skills; excellent verbal and written communication

  • Ability to multi-task and manage competing priorities

  • Intermediate to advanced skills in MS Office; MS Excel in particular

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-553-2544 (V/TTY/TDD) or by sending an email to idisability.administrator@emerson.com.


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Valve Applications Specialist

Emerson Electric Co.