Valic Plan Svc Rep II

American International Group Houston , TX 77020

Posted 7 months ago

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Plan Support Coordinator

Your future team

VALIC specializes in retirement savings and investment products and services, including individual variable and fixed annuities, group retirement products, mutual funds, financial planning and investment advisory services and guaranteed investment contracts. VALIC has been in the 403(b) market since its inception writing the first K-12 403(b) programs almost 50 years ago.

VALIC Operations is an extremely fast-paced and dynamic environment and operates within a strong compliance and regulatory environment. The functions are high impact and include operations and service activities required to support plan sponsors in the administration of retirement plans such as plan implementations, transaction activities, reporting and customer contact centers.

Each Plan Support Coordinator reports directly to the Plan Sponsor Service Team Manager. The team consists of seven Plan Service Representatives, three Plan Support Coordinators and one Sr. Plan Support Coordinator who assists with workflow management and SME support. Plan Support Coordinators work closely with other areas such as Implementation, Plan Documents, Client Transaction Services and the field in support of the relationship management function for VALIC's preferred and valued group clients.

Your contribution at AIG

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.

  • Provide plan support via Plan Sponsor Contact Line

  • Provide support via our Plan Sponsor Phone Line daily

  • Take calls for two and one-half hours per day with five and one-half hours per day for case research and resolution

  • Receive work via our plan sponsor phone line, plan sponsor e-mail box, regular mail and fax

  • Track and monitor requests via a team tracking system for review, case management and monitor each case through its completion.

  • Assist in the registration of new Plan Sponsor Online (PSO) website users and informational support for existing users

  • Obtaining Plan Document files and research specific plan provisions of qualified and non-qualified retirement plans to determine how best to meet our plan sponsors' needs

  • Provide coaching and mentoring support to team members

What we are looking for

  • Bachelor's degree in related field or 4 years of experience

  • Experience in a customer call center environment is preferred

  • Applicants need strong client management and application of retirement plan recordkeeping systems

  • Strong communication skills, including verbal, written, and interpersonal

  • Solid working knowledge of pension plan types and of defined contribution plan daily valuation recordkeeping systems

  • Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Rep Anatomic Path Support II (MonFri Day Shift) Houston TX Req31910

Quest Diagnostics Incorporated

Posted 3 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Job Description Rep Anatomic Path Support II- Houston, Texas - M,T,W,R,F Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we're creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs. Duties and Responsibilities: * Filing and retrieval of slides as requested * Electronic recording of slides into Laboratory Information System (LIS) * Storage of laboratory records according to established record management protocol * May load/unload slides onto the Focal Point instrument * Manage process for requesting recuts, special stains and immunohistochemistry stains * May provide QA/QC documentation support * Participate in orientation and training of newly hired employees, as needed * Escalate complex customer issues to appropriate individuals/departments * Monitor and manage pending lists * May administer and track approved release of AP materials according to corporate policy * May place client calls as indicated in corporate Anatomic Pathology Report Notification SOP * Contact clients to request additional information * Handle incoming calls, responding in a professional and timely manner * Able to perform all AP Support Specialist I duties, as needed * Other duties as assigned Minimum Qualifications: * High School Education or equivalent * Knowledge of basic computer functions; Quest LIS knowledge is desirable * Data Entry skills * Good clerical, organizational, phone and communication skills * Ability to work in a laboratory environment * Knowledge of medical terminology is desirable * 1-3 years related experience Quest Diagnostics Incorporated Houston TX

Valic Plan Svc Rep II

American International Group