Valet Driver Evening And Mid-Day Shifts Embassy Suites ( 0141)

Towne Park Ltd. Philadelphia , PA 19107

Posted 2 weeks ago

Driven To Serve and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

DUTIES AND RESPONSIBILITIES

Guest Service

  • Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients

  • Acknowledges and greets customer within five feet with a professional and friendly demeanor

  • Uses guest last names during interactions

  • Uses salutation of the day and welcomes guests to the location

  • Practices proper Towne Park phone etiquette

  • Posts up in designated areas when not completing tasks

  • Runs at top speed to park and retrieve vehicles and drives slowly and cautiously

  • Assists guests with bell services and luggage storage as needed (when applicable)

  • Opens all vehicle and property doors for guests

  • Assists customers with directions, taxis, reservations and other inquiries

  • Provides customers with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

  • Delivers messages, items and/or guest amenities as requested

  • Transport guests to appropriate places that are approved by the location (when applicable)

  • Explains parking rates and retrieval procedures to guests upon arrival

Systems and Standards

  • Completes all tasks in a timely manner as instructed by the Account Manager

  • Treats guests and associates with courtesy, respect and dignity

  • Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform

  • Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location

  • Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

  • Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns

  • Consistently completes location on all key tags after parking vehicle

  • Calculates and collects revenue for vehicles when needed

Safety and Risk Management

  • Follows site specific safety and security procedures

  • Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques

  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys

  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system

  • Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately

  • Uses only equipment trained to use and operates all equipment in a safe manner

  • Immediately secures all keys on belt clip or in a locked key box

  • Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to read and write standard English language

  • Ability to read and comprehend simple instructions, short correspondence and memos

  • Ability to write simple correspondence

  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

  • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

  • Ability to understand 24 hour and military time systems

  • Ability to understand rates applicable to time passed

QUALIFICATIONS

  • High school diploma or general education degree (GED); OR one (1) month related experience and/or training; OR equivalent combination of education and experience

  • Ability to operate a manual transmission is highly desirable

  • Perform parallel parking

  • Must have and maintain a valid drivers license and clean driving record

  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen

  • Must complete the Wheelchair Safety Training course provided by Towne Park

  • If providing shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

  • Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances

  • Working flexible schedules and extended hours are sometimes required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations.


Associate Signature Associate Name (Printed) Date

Indhot


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Airport Assistant Manager Evening And Overnight Available

Parkway

Posted Yesterday

VIEW JOBS 3/25/2019 12:00:00 AM 2019-06-23T00:00 Parkway Airport Services is the premier provider of Ground Transportation, Management and Consulting Services, Curbside Management, and Airport Public Information Services. The Company's award-winning Airport Services Division is the proven leader in customer service at Philadelphia International Airport. Parkway is currently seeking a full time Airport Supervisor for our operations at the Philadelphia International Airport. The Airport Assistant Manager will have oversight responsibilities in both of our customer service based operations, Ground Transportation and Public Information. Our operations encompasses assisting arriving and departing passengers by providing information, guidance, and ground transportation, which includes regulating the flow of Taxi and shuttle services picking up passengers at PHL. The Airport Assistant Manager will have supervisory responsibilities of a workforce of up to 150 associates in various areas of the Airport, including all terminals and concourse areas where associates are stationed, both inside and outside of security. Our operation spans 7 days a week and 24 hours a day. We strive to be leaders in customer service and are looking for individuals that have worked in a customer service or hospitality environment. A degree is preferred, but not necessary, and/or 5 years of customer and supervisory experience or equivalent combination of education and experience. All candidates must have a high school diploma. Demonstrated ability to work well under pressure. Driver's license and access to a vehicle is preferred. Must have ability to obtain SITA security clearance. Available Schedules: Evening: Sunday : 2PM-12AM Monday : 2PM-12AM Tuesday : 2PM-12AM Thursday : 2PM-12AM Saturday: ON CALL Overnight Thursday : 11PM -8AM Friday: 11PM -8AM Saturday: 11PM -8AM Sunday: 11PM -8AM Monday: 11PM -8AM Competitive salary and benefits offered. Starting salary $37,500 - $50,000 based on experience and education. Parkway Philadelphia PA

Valet Driver Evening And Mid-Day Shifts Embassy Suites ( 0141)

Towne Park Ltd.