Wyndham is now seeking a Valet Attendant to join our team at the Wyndham Charleston
DEPARTMENT: Guest Services
REPORTS TO: Guest Services Manager/Uniformed Services Manager/Transportation Manager
The primary purpose of this position is to serve guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Valet will assist guests with their car, ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will provide assistance to guests in the process of valet, check-in, check-out, room moves and other related service needs as requested. Must possess a valid Drivers License
Education & Experience
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
Must have a valid driver's license for the applicable state.
Must have a CDL if driving vehicles larger than 15 passengers.
Must not have any moving violations on driving record.
Flexible and long hours sometimes required.
Ability to stand, walk, and run through duration of shift
Abilitiy to work inside and outside, in all weather conditions
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.
Escort guests to rooms upon request.
Open vehicle and hotel doors and greet arriving and departing guests.
Deliver messages to meeting rooms.
Maintain list of local transportation guides, churches, sport arenas, etc.
Provide information, maps, and directions as necessary.
Deliver flowers, packages and messages to guestrooms.
Assist with room changes.
Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management.
Operate radios efficiently and professionally in communicating with hotel staff.
Notify security of accidents and complete appropriate documentation.
Answer console to assist Guest Services Agents.
Show guestrooms and suites as needed and emphasize the hotel's amenities.
Assist Bell Staff as needed.
Location: Wyndham Charleston
Employment Status: Full-time
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment
Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina
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