Valet Attendant

Wyndham Worldwide Charleston , SC 29402

Posted 2 months ago

Wyndham is now seeking a Valet Attendant to join our team at the Wyndham Charleston

  • Mills House location in Charleston, South Carolina.

Job Summary

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Manager/Uniformed Services Manager/Transportation Manager

STATUS: Non-exempt

The primary purpose of this position is to serve guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Valet will assist guests with their car, ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will provide assistance to guests in the process of valet, check-in, check-out, room moves and other related service needs as requested. Must possess a valid Drivers License

Education & Experience

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

  • Must have a valid driver's license for the applicable state.

  • Must have a CDL if driving vehicles larger than 15 passengers.

  • Must not have any moving violations on driving record.

Physical Requirements

  • Flexible and long hours sometimes required.

  • Ability to stand, walk, and run through duration of shift

  • Abilitiy to work inside and outside, in all weather conditions

  • Heavy work

  • Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

Fundamental Requirements

  • Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.

  • Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.

  • Escort guests to rooms upon request.

  • Open vehicle and hotel doors and greet arriving and departing guests.

  • Deliver messages to meeting rooms.

  • Maintain list of local transportation guides, churches, sport arenas, etc.

  • Provide information, maps, and directions as necessary.

  • Deliver flowers, packages and messages to guestrooms.

  • Assist with room changes.

  • Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management.

  • Operate radios efficiently and professionally in communicating with hotel staff.

  • Notify security of accidents and complete appropriate documentation.

  • Answer console to assist Guest Services Agents.

  • Show guestrooms and suites as needed and emphasize the hotel's amenities.

  • Assist Bell Staff as needed.

Brand: [[req_primaryCategory]]

Location: Wyndham Charleston

  • Mills House, 115 Meeting Street, Charleston, South Carolina 29401

Employment Status: Full-time

What we expect from you

  • Bring your best every day

  • Put our guests first

  • Strive to exceed expectations in all you do

What you can expect from us

  • Best-in-class training and career development

  • Supportive and engaged team

  • Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Charleston South Carolina

Nearest Secondary Market: South Carolina

Apply now "

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Front Desk and Guest Services

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Valet Attendant

Wyndham Worldwide