Greets the guests entering and leaving the Resort. Transports Valet Attendants safely through the parking lot for the purpose of parking or retrieving guest vehicles. Responsible for exemplary guest service for the Resort Hotel.
Greets and welcomes guest entering or leaving the Resort.
Drives golf cart through the parking lot to transport Valet Attendants parking and retrieving vehicles.
Assists guests in obtaining taxi or shuttle service. Assists guests in and out of their vehicles.
Monitors the parking lot areas of the Resort and reports any unusual or suspicious activity to the Security Department.
Provides guest with current weather and road conditions.
Ensures that unattended vehicles are not in the main entrance longer than hotel policy permits.
Provides guests with directions to attractions or facilities in or outside the property.
Adheres to all department and resort policies and procedures outlined in the employee handbook.
Maintains professional working relationships and communicates in a friendly and professional manner with all departments.
Provides constructive input to foster process improvement within the department.
Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis.
Performs and assists with other duties and responsibilities set forth by the Hotel Management.
High School Diploma or GED Certificate preferred.
1 year of customer contact experience (customer service or hotel/motel parking).
18 years of age or older.
Ability to read and comprehend written instructions.
Must have administrative/clerical experience.
Able to handle multiple priorities and tasks at once.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Valid and current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program.
Must be able to obtain a Class I Gaming License.
Must maintain a clean, neat, and well-groomed appearance at all times (specific standards available).
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Umpqua Indian Development Corporation