FOR IMMEDIATE CONSIDERATION PLEASE CONTACTUses UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform conversational designs (Voice, Chats, and coming voice technology trends) for company projects and initiatives Analyzes business requirements, company services products, production systems, other designs, and information from usability or focus group studies, to provide interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels Plays a key role as the subject matter expert in our clients conversational channels and performs a liaison function between the business side of the organization and the technical (IT) side
Conversational User Interface and User Experience Design:
Design Voice User Interfaces (VUI) and User Experience (UX) solutions for our clients transactional processes and customer interactions with TracFone systems.
Analyze multiple information sources and complex processes to understand needs and propose the solution. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user needs (through interviews, feedback tools, direct observation, focus group studies, or usability studies).
Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice interaction and design ideas.
Creates voice user interface (VUI) design in collaboration with the Sr. Business Analyst, Product Owners, and IT Dev.
Creates guidelines, detailed requirements, and resources for third-party developers to assist in VUI design and prompt writing.
Uses voice user interface design best practices and guidelines along with a high level of analytical reasoning and creative problem solvingFOR IMMEDIATE CONSIDERATION PLEASE CONTACT
Employment Type: Freelance
The Creative Group