UX Writer

Google Inc. Mountain View , CA 94035

Posted 3 months ago

As a User Experience writer, you are an advocate for Google design, working to shape product experiences by creating useful, meaningful text that helps users complete the task at hand. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, you have a portfolio of work that demonstrates content that simplifies and beautifies the overall user experience.

You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and hard data to inform content choices, and are an expert in your product. You provide content recommendations that include the right words and sometimes complementary data and images.

You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals. You're also a content strategist, defining product vision and narratives across multiple platforms and touch points. As a writer, you have a portfolio of work that demonstrates your gift for simplifying and improving user experiences.

You will drive guidelines and best practices, manage complex, cross-functional projects, and work with leadership to set goals and implement roadmaps. You provide direction and mentorship to writers and support to peers.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google's philosophy: "Focus on the user and all else will follow."

Minimum qualifications:

  • Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.

  • 4 years of experience on user-focused product writing including work in hardware, software, digital agency, or other relevant product area.

  • Experience in shaping content for multi-disciplinary projects.

  • A portfolio of UX-focused writing samples and style guidelines.

Preferred qualifications:

  • Experience developing information architecture for complex documentation sets or product suites. Experience with localization and accessibility best practices.

  • Knowledge of online technology and related products, including web and mobile UI and tools.

  • Familiarity with user experience research principles and practices and how to use data to provide informed user insights.

  • Ability to lead, collaborate and influence engineering, design and product management teams.

  • Ability to manage projects in a fast-paced environment and remain focused amidst frequently changing requirements.

  • Use writing and editing skills to write UI text that facilitates user navigation, as well onboarding, promos, error messages, instructional materials and other components of the end-to-end user experience.

  • Drive vision for product language and content across a product or subject-matter domain and ensure cohesive product narratives. Document your strategies with guidelines and establish best practices and strategy principles.

  • Manage projects from needs assessment to implementation. Identify opportunities, establish priorities, secure resources and manage stakeholders.

  • Collaborate with designers, researchers, legal, marketing, product managers and engineers and influence and adapt to stakeholders and their feedback.

  • Provide leadership, direction and mentorship to UX writers and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process.

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