Bill.com is a leader in financial process automation for small businesses and mid-size companies. Making it simple to connect and do business, the Bill.com Back Office Cloud digitizes, automates and simplifies legacy payment and financial processes. With an integrated, end-to-end platform, Bill.com leverages artificial intelligence to reduce manual work, and provides a cloud workspace to help run your business anytime, anywhere. The company partners with four of the largest U.S. financial institutions, more than 70 of the top 100 U.S. accounting firms, and major accounting software providers. Bill.com manages more than $70B in annual payment volume across ACH, virtual cards, checks, and international payments. The company has offices in Palo Alto, California and Houston, Texas. For more information, visitwww.bill.com or follow @billcom.
Mission: As a UX Writer, you'll be fundamental to our product development process at Bill.com. You'll join a team dedicated to changing how small and medium businesses do business today. You'll work closely with product managers, software engineers, designers, and user researchers to build high-performing and user-centric products for our customers. You'll ensure a cohesive language experience, and help define a vision and strategy for content across multiple channels and touchpoints.
Professional Experience/Background to be successful in this role:
3+ years of user-focused writing, including onboarding, user flows, microcopy, product emails, and everything in between
Bachelor's degree in English, Human-Computer Interaction Design, or other relevant field
Understanding of design principles and methods
Experience with content for SaaS products strongly preferred
Proven ability to collaborate successfully with cross-functional partners and work in a fast-paced environment
Ability to work on multiple projects at a time
Skilled communicator, influencer, and negotiator, with excellent verbal and written command of the English language
Candidates must submit a portfolio of writing samples, incl. workflows, content templates, style guides or standards for a variety of content types (e.g. UI, user education, emails, or other product communications).
Address content needs for business users with a wide variety of technological literacy in an approachable, professional, and helpful manner
Go hands-on with user interface messaging, landing pages, emails, user education, and other product communications
Help shape and evangelize content standards that guide others on how to create content for Bill.com products
Solicit feedback and contribute constructively during regular design
Humble No ego
Fun Celebrate the moments
Authentic We are who we are
Passionate Love what you do
Dedicated To each other and the customer