UX Writer

Bill.Com Palo Alto , CA 94306

Posted 7 months ago

About Bill.com

Bill.com is a leader in financial process automation for small businesses and mid-size companies. Making it simple to connect and do business, the Bill.com Back Office Cloud digitizes, automates and simplifies legacy payment and financial processes. With an integrated, end-to-end platform, Bill.com leverages artificial intelligence to reduce manual work, and provides a cloud workspace to help run your business anytime, anywhere. The company partners with four of the largest U.S. financial institutions, more than 70 of the top 100 U.S. accounting firms, and major accounting software providers. Bill.com manages more than $70B in annual payment volume across ACH, virtual cards, checks, and international payments. The company has offices in Palo Alto, California and Houston, Texas. For more information, visitwww.bill.com or follow @billcom.

Mission: As a UX Writer, you'll be fundamental to our product development process at Bill.com. You'll join a team dedicated to changing how small and medium businesses do business today. You'll work closely with product managers, software engineers, designers, and user researchers to build high-performing and user-centric products for our customers. You'll ensure a cohesive language experience, and help define a vision and strategy for content across multiple channels and touchpoints.

Professional Experience/Background to be successful in this role:

  • 3+ years of user-focused writing, including onboarding, user flows, microcopy, product emails, and everything in between

  • Bachelor's degree in English, Human-Computer Interaction Design, or other relevant field

  • Understanding of design principles and methods

  • Experience with content for SaaS products strongly preferred

  • Proven ability to collaborate successfully with cross-functional partners and work in a fast-paced environment

  • Ability to work on multiple projects at a time

  • Skilled communicator, influencer, and negotiator, with excellent verbal and written command of the English language

  • Candidates must submit a portfolio of writing samples, incl. workflows, content templates, style guides or standards for a variety of content types (e.g. UI, user education, emails, or other product communications).

Expected Outcomes:

  • Address content needs for business users with a wide variety of technological literacy in an approachable, professional, and helpful manner

  • Go hands-on with user interface messaging, landing pages, emails, user education, and other product communications

  • Help shape and evangelize content standards that guide others on how to create content for Bill.com products

  • Solicit feedback and contribute constructively during regular design

Bill.com Culture:

Humble No ego

Fun Celebrate the moments

Authentic We are who we are

Passionate Love what you do

Dedicated To each other and the customer

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