As a UX Researcher at New Relic, you will partner closely with design, product, engineering, and across the company, to advocate for the user experience. The discoveries you make will help drive the future of New Relic, and the support you give to our design team will guarantee we have the most user-centered product on the market.
Identify and prioritize high-impact UX research opportunities by having a deep understanding of product design, technical requirements, and business objectives
Scope research projects and develop clear/detailed research plans/proposals that outline the research goals, hypotheses, participant characteristics and methods
Execute on qualitative and quantitative research methods
Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company
Communicate research insights, to cross-functional teams and executives, in creative ways to increase customer centricity
Evangelize and champion user research, human-centric thinking and the voice of our customer, helping it to be an essential process for improvement and innovation
2+ years of experience in product/design organizations, as a researcher
Comfortable analyzing and working with both qualitative and quantitative data
Deep knowledge of UX research methods and tools, curious about complexity
Proven experience working and collaborating cross-functionally with the ability to inspire people with research
Excellent written and verbal communication and presentation skills
Ability and willingness to travel, as required
Equity compensation plan
Work-life balance and flexible schedule
Private health insurance for you and your family, including dental coverage
Retirement fund and Life insurance
An amazing and fun work environment
Ergonomic furniture to keep you healthy and comfy
Fresh fruits, snacks, and beverages
We support technical meetups, both local and international
Please note, this position is not eligible for visa sponsorship.
At New Relic, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day job descriptions and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of. What does this look like in action? You should be ready to be a "culture add" to New Relic and spend ~5% of your time finding meaningful ways to make this an even better place to work.
A little about us:
New Relic provides the real-time insights that software-driven businesses need to innovate faster. New Relic's cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. Learn why more than 50% of the Fortune 100 trust New Relic at newrelic.com.
New Relic is a San Francisco Best Places to Work award winner, an Oregon "Top Workplace" award winner, named a leader in the Gartner's 2012, 2013, 2014, 2015 & 2016 "Magic Quadrant" for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high-quality teammates, a standard-setting product, and a company on the move.
Our office is in the tech mecca of Portland, with easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)all while maintaining the energy, agility, and fun of a start-up.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.