Overview of Position
The UX Researcher is responsible for planning and conducting research to inform and influence the design and functionality of Change Healthcare's business users (B2B) and medical consumer (B2C) software products and solutions. She/he will conduct discovery, user experience, and usability research with patients and medical staff utilizing the Design Thinking approach - exercising good judgement in methodology selection, the identification and recruitment of participants, and the effective execution of in-person interviews and online testing. Responsible for the evaluation of research results and the thoughtful synthesis and presentation of insights. Engaging project teams and senior leaders in actively listening to target users, she/he will utilize immersive research to inform design and development decisions via derived user insights (needs, pain points), usability research data, trends, and best practices.
Particular emphasis for this role is on quantitative methods and their application in UX for usability, validation, and task-based testing of interactive designs. Experience with such online testing tools such as UserZoom and Qualtrics is required, as to support rapid testing at scale as to ensure the delivery of meaningful end-user experiences. Such validation testing allows for progress tracking via identified usability criteria, quality and UX benchmarking, and business performance metrics. As such, synthesis and analysis of user feedback, results and actions are critical in identifying patterns, themes and insights, and presenting back results in a compelling, fact-based summary of the user experience performance versus the desired outcome. Experience in experimental design and familiarity with statistical software packages (SPSS, R, etc.) is required, as is an active interest in identifying, experimenting, and sharing research methods, best practices and new techniques with the broader UX Research team.
The ideal candidate has demonstrated expertise in Human Centered Design and the use of such qualitative and quantitative research techniques in the product and service markets. She/he is responsible for working cross functionally with teams to shape and execute user research plans based on business needs and opportunities for both existing and new products. Active interest in applying rapid prototyping and user testing in combination to ensure both high efficiency and high customer-relevant value in the final product.
What will be my duties and responsibilities in this job?
Develop and use design research methodologies and insights to drive decision making
Interpret research results, derive implications, perform analysis and gather strategic intelligence to provide insight regarding the market, trends and our customer needs, pain points and behaviors
Work with product managers, designers, developers and partners to ensure product and service design is informed by user insights
Contribute to the wider development of user insights repository in the synthesis and creation of Customer Success Criteria, user workflows and end-to-end journey maps
Ensure overall quality of project solutions throughout the research and design process
What are the requirements needed for this position?
Bachelor's Degree in Human Centered Design, Social Science, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field
Five years of industry experience as a hands-on UX researcher, working across multiple platforms, including mobile, web, personal computer
Experience in the healthcare or payments industries is preferred
Passion for User Centered Design, and superior creativity and adaptability
Masterful at uncovering insights, and able to inspire others in acting upon them
Well versed on the latest methodology, study design, and analysis/reporting, including ethnographic research, site visits, interviews, voice of the customer, think-out-loud studies, and task-based usability testing
Ability to analyze research for key needs, pain points, and preferences, and synthesize such qualitative and quantitative information for presentation to key stakeholders
Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
Confident in taking the lead on projects when called upon, be it in managing research teams in the field or an overall project
Excellent verbal and written communication and presentation skills
Active learner, actively seeking to expand and share knowledge and experience in UX research, as to best support the evolving needs of the team and Change Healthcare
Portfolio that includes examples of lead role in conducting early user discovery, UX, and usability research with insightful and impactful business outcomes
Active learner, seeking to expand and share wide-range knowledge and experience in UX research, as to best support the evolving needs of the team and Change Healthcare
Preferred location for this role are Emeryville, CA
What are the working conditions and physical requirements of this job?
General office demands
Knowledge:Demonstrated expertise in Human Centered Design and the use of qualitative and quantitative research techniques in the product and service markets. Works cross functionally with teams to shape and execute user research plans based on business needs and opportunities for existing and new products. Active learner, seeking to expand and share knowledge and experience in User Experience (UX) research.
Complexity/Supervision: Conducts discovery, user experience, and usability research with patients (for B2C solutions) and medical staff (for B2B solutions) utilizing the Design Thinking approach, and exercises good judgement in methodology selection, the identification and recruitment of participants, and the effecctive execution of in-person interviews and online testing. Responsible for the evaluation of research results and the thoughful synthesis and presentation of insights. Engages project teams and senior leaders in actively listening to target users, utilizing immersive research to inform design and development decisions via derived user insights (needs, pain points), usability research data, trends, and best practices.
Experience: Bachelor's Degree and five years ndustry experience as a hands-on UX researcher, working across multiple platforms, including mobile, web, personal computer.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to email@example.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.