UX Researcher

Capco New York , NY 10007

Posted 4 months ago

About the team:

At Capco Digital, we are a design consultancy that specializes in developing and delivering customer-centric propositions globally across the Financial Services industry. For us, design is not just about how something looks, how it works, or how you get there. It is about all of it combined. From strategy to launch, we are adept at delivering across the full product lifecycle.

Our team offers Design Thinking as its' main methodology, along with internal training for all who are keen to learn. Our internal Labs team works closely with Digital to concept, sell and implement new and emerging technologies.

We like to sketch. We love to prototype. We are great researchers. We learn by doing. We work with, not for. We think beyond. We start with design.

About the Job:

As a UX Researcher, you will use your skills as a researcher, designer and innovator to create a vision of a future. This vision will allow your clients to develop new services that feasibly address customer needs with speed, while balancing business needs and technological restraints.

What You'll Get to Do:

  • Work closely with product teams, as well as other designers and researchers, to identify important research questions

  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions

  • Generate insights that shape how product teams think about medium and long-term product strategy

  • Communicate insights in creative and compelling ways

  • Work with other researchers to create an institutional knowledge base curated from individual research projects

  • Effective interpersonal, communication, negotiation and collaboration skills

What You'll Bring with You:

  • MA/MS/PhD in a human behavior related field (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)

  • 3+ years experience in applied product research.

  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

  • Experience integrating user research into product designs and design practices.

  • Demonstrated experience with leading/moderating qualitative/quant research studies such as usability testing and contextual inquiry, survey design and remote testing (e.g., UserZoom or Qualtrics); focus groups, card sorting, participatory design, and ethnography, etc.

  • Working knowledge of statistics and experimental design preferred

  • Experience working with large-scale data in multi-method studies a plus

  • Experience with survey design, response effects and pivot tables also a plus

Why Capco?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers we operate with little hierarchy because we want all employees to feel that Capco is their firm.

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.

Ready to take the Next Step

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

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