UX Program Manager

Summary

The OCC UX team is looking for a talented and pro-active UX Program manager, to lead the team through project scoping and road-mapping activities, to plan work with stakeholders and product teams, to report up and out status of delivery. As a UX Program Manager you will combine expert program management skills with a passion for user experience to help the team improve the design and delivery of products.

Responsibilities

• Work with product owners and project managers across OCC to estimate resourcing needs at the project inception/planning stages.

• Drive product delivery through status and progress reporting, driving resolution of risks and issues, etc as they come up for the UX team embedded in product teams.

• Coordinate with Product Teams for code integration between UIs across teams.

• Support UX and UI dev resources embedded in Product Teams as their point person to resolve time allocation/delivery issues.

• Champion UX strategy and capabilities across the organization, partner with UX strategy and research team.

• Partner with ePMO office to ensure a user-centered design practice is followed at OCC, from project intake process and beyond.

• Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX-related projects simultaneously.

• Conduct discovery on programs being reviewed - interview or survey program teams to assess key issues, e.g. business alignment, project planning, program governance, technology dimensions, etc

• Work with the program team to define appropriate remediation actions, clarify ownership for them, and criteria for resolution

Supervisory Responsibilities

• None

Qualifications & Experience

• Experience needed as follows:

• User-facing web/SaaS product experience

• Experience in product delivery, stages involved and possible risks to delivery

• Experience with UX process, strategy and deliverables

• Experience with risk management and problem solving

• Experience influencing management decision-making through analytical and communication skills

• Experience preparing concise and compelling written summaries of complex business or technical issues, with clearly defined recommendations

• Experience tying together solutions across systems

• Experience working with agile teams using scrum framework

• Experience in leadership and driving transformational efforts across large-scale organizations

Step 1

When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2

You will receive an email notification to confirm that we've received your application.

Step 3

If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer