Qualtrics Seattle , WA 98113

Posted 12 months ago

The Challenge

As a Senior UX PM at Qualtrics you join the Experience Research Team. You drive the future UX design of the Qualtrics Experience Management platform and Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. You have highly developed analytical skills and you use them to understand our customers, the key use scenarios/business needs and you are the competitive products expert. You infuse Qualtrics with these insights and you help drive the vision and UX strategy for the next generation of Qualtrics products to add value and growth to the business. You work cross-functionally with researchers, designers, program managers, line of business owners and engineers to drive strategy and planning. You anticipate new features, new technologies and new product and partner opportunities. You are ahead of the development cycle and strategically advance how Qualtrics ideates, builds, measures, and improves products.

What Success Looks Like in the Role

You inspire those around you to understand the pros and cons of competitive products, you know the latest and greatest technology and trends that may impact our field and you are customer obsessed. You drive a culture of cross-team collaboration and build complete processes into the strategy and vision for product development. You have a multiplier effect on creating enthusiasm for products and features that have an immediate need in the marketplace. The product expereince strategy you craft and implement not only drives company growth, but scales effortlessly and shows positive ROI. You have successfully made product design planning a part of the fabric of Qualtrics' development process.

A Day in the Life

  • As the competitive product insight expert you help Qualtrics develop product value propositions and strategy that ensure our next generation of products provide best-in-class customer experiences, solve customer needs and are poised for success in the marketplace.

  • You create and manage our Qualtrics Advisory Council of key customers from different verticals who will provide ongoing consultation, feedback, suggestions, and insight as we continue to grow and develop the XM platform.

  • You collaborate with researchers, designers, product managers and program managers to identify customer perceptions about Qualtrics and existing products, definite key use scenarios and collaborate to develop new or improved UX concepts and prioritize customer needs during product and feature development.

  • You develop a process to share and prioritize customer feedback from customer facing account and technical teams to ensure those insights are incorporated into the product development process.

  • You are a user experience thought leader and evangelize customer and product needs inside Qualtrics. You teach best practices and you share metrics.

Your Background

You are obsessed with transforming traditional product models into customer experience models, and have built a reputation and track record of these accomplishments. You start with the customer, while impacting and aligning with key strategic business objectives. You have excelled and grown within a dynamic, rapidly scaling, organization. You know how to collect inputs and turn them into measurable outputs.

Minimum Qualifications

  • Bachelor's degree

  • Master's Degree in business/economics/marketing is preferred

  • Both customer and technology obsessed with the ability to influence and impact cross-functional teams and process

  • Strong analytical and problem solving skills

  • High standard of detail, excellence, professionalism, and role model behavior

  • Demonstrated ability to serve as a thought leader at all levels of the organization

  • Business & strategy leadership capabilities, high confidence level

  • Skilled in Market analysis and opportunity identification and delivering strategic insights

Preferred Qualifications

  • 8-10+ years demonstrated ability to influence product development with customer, product and industry insights

  • Customer-facing experience delivering and managing solutions

About Qualtrics

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data. The Qualtrics XM Platform is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of businesscustomer, product, employee and brandon one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you're searching for a company that's dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

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