Design Innovation That Delivers Smiles
We're the Transportation and Recipient Experience team for Amazon Worldwide Operations. Our products power shopping, transportation, and delivery. We're looking for design leaders ready to bring radical thinking to the real world.
About the Last Mile UX Team
We work on both big-vision and fast-execution projectsgetting stuff done in the short term while figuring out the next big thing. Many of our projects move beyond the digital space to bridge physical processes as well.
We are often as concerned with operational processes and physical interaction as we are digital interfaces. We work collaboratively in our design and prototyping studio to research customer behavior and needs, and define customer experiences that meet them.
What You'll Do
You will solve ambiguous and challenging problems by delivering experiences that contribute to setting a driver up for success ahead of delivering packages on-road. This includes everything from program signup and onboarding and training, to finding delivery work through our Flex app which allows drivers to find delivery work that meets their schedule.
As a UX Designer for Last Mile, you possess the necessary skills and expertise to be able lead projects and push UX Design limits. You demonstrate an ability to work creatively around difficult design limitations.
You'll be responsible for managing your own work queue and crafting, pitching and validating your design strategies. You'll drive alignment and commitment to design decisions by soliciting, synthesizing and managing design feedback, and partner with peers and stakeholders to deliver tangible results. Collaboration and facilitation skills are key capabilities for this role.
As a contributing member of our team, you'll maintain the highest design standards and act responsibly in the execution of these standards, as well as strive to continuously improve upon best practices and processes. It's expected you'll demonstrate customer-centric judgment in your day-to-day design decisions and partner/stakeholder engagements, be an advocate for a quality customer experience, and understand your Amazon customer base, the competition and industry.
Leading with Vision
We adhere to a loose process for design:
We invent via collaborative brainstorming sessions
We prototype and simulate experiences with real customers, to whom we have access (because our customers are often also employees!)
We socialize vision upward and outward
We document the experience and support our tech teams
We launch and celebrate
We aren't robotswe can't be effective, innovative designers if we work extreme hours (plus, many of us have families!). So, while we may invest extra to time to put on the finishing touches to launch critical projects, we strive to accurately scope projects, reduce project thrash, and average a normal work week.