UX Design Lead

Capital One Mclean , VA 22107

Posted 2 months ago

McLean 1 (19050), United States of America, McLean, Virginia

UX Design Lead

Capital One's Experience Design team is looking for a UX/UI Design Lead to improve the Workday experience for Capital One associates. This is a role that will help empower Workday on its usability journey and give voice to associates across Capital One. The work will be focused on the design of a comprehensive, cross platform experience, and we seek someone who is customer-centered in their approach, and who maintains empathy for associates at every level.

UX/UI designers contribute to projects end-to-end, meaning they are comfortable flexing from research to strategy and concept to delivery. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions to colleagues and stakeholders.

We are looking for a user experience researcher/designer to help improve the usability, usefulness, and desirability of the tools all of our associates use to interact with human resources e.g. Workday.

First, the user experience researcher/designer will be responsible for stakeholder interviews, SME side-by-sides, designing research plans, and distilling research findings into insights. Then, in collaboration with designers, product managers, software developers, and other stakeholders in the line of business, you will take what you've learned from your research to target areas of opportunity for innovative solutions. Finally, you will ensure an effective communication with users to elevate their experience.

What kind of team would you be joining?We're a close-knit, collaborative group, guided by a highly iterative, user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact the work of an entire organization. We pride ourselves on bringing our A-game everyday, but also on the bonds we've built together, enabling us to have fun and remain true to who we are.

What you'll be doing

  • Conduct user research (empathy interviews, ethnographies, and/or contextual inquiries) to develop user personas and complete user process analysis and hierarchical task analysis

  • Assist in translating requirements, information/interaction designs, and business/user needs into relevant, simple, elegant, and powerful UI experiences that resonate with users and encourage adoption

  • Create and document guidelines that elegantly address corporate brand standards, user-centered design principles, as well as business and operational requirements

  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our product and tools

  • Effectively and intelligently help in the iteration of designs by pinpointing key data points from testing, reviews, etc.

  • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers

  • Conduct usability testing of tools and apps, and ensure an effective communication strategy for these tools

  • Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization

What You Bring

  • A passion for advocating for users and their experiences

  • Ability to present complex qualitative and quantitative data to diverse audiences in a understandable format

  • Excellent oral and written communication skills

  • Excellent organization and time management

  • Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions

  • Experience in gaining active end-user involvement in the specification, design, and implementation phases through interviews, site visits, and other observational methods (web analytics, remote logging, side-by-sides, etc.)

  • A focus on simple and clean experiences. "Don't make me think" should be your mantra for our users' interactive experience.

  • Leadership skills and the ability to successfully get the team marching in the same direction

  • Experience creating prototypes at various levels of fidelity with standard digital design tools like Figma, Sketch, Adobe Illustrator and InVision

  • Experience designing for complex experiences that require stakeholder buy-in from a variety of audiences and accounts for diverse and inclusive input

  • Experience designing for complex experiences that require stakeholder buy-in from a variety of audiences and accounts for diverse and inclusive input

  • Experience managing researchers or designers

  • Strong comfort level with data synthesis and analysis

Basic Qualifications

  • Bachelor's degree

  • At least 5 years of user-centered design experience

  • At least 3 years of user-centered research experience

Preferred Qualifications

  • Master's degree in Design, Human-Computer Interaction, Psychology, Anthropology or Sociology

  • At least 3 years of experience in driving product experience vision and storytelling

  • At least 3 years of experience with both user experience and user interface design

  • At least 3 years of experience with service design methodologies and product definition

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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