As a UTS Inbound Sales Associate with ICON Health & Fitness, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services service plan. UTS Representatives answer inbound phone calls from customers across the country who need assistance troubleshooting/servicing their covered products.
ICON Health & Fitness offers a competitive starting wage, along with great sales incentives. Hourly wage starts at $9.00/hour plus commission, capability of making up to $18 an hour! We offer a fun work environment with opportunities for career advancement.
Dimension & Scope:
Communicate with customers via inbound calls, email and chat for the purpose of resolving problems with products and/or services. Effectively offer and sell eligible customers a new service plan or extension of an existing service plan.
Include the following.
Provide a positive customer experience by handling a high inbound-call volume. Provide technical and customer support via telephone for inbound calls.
Listen attentively to customer needs and concerns; provide a clear resolution.
Meet customer requirements through first contact resolution.
Develop an extensive knowledge of ICON Health & Fitness varied product line and service plans.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work, provide updates to customer files.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Ability to envision product scenarios to effectively troubleshoot and solve a customers issue.
Ability to read user manuals and customer support files to effectively understand a customers issue.
Solve problems that are sometimes unusual and that may require reliance on conceptual thinking.
Other duties may be assigned.
DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE
High school diploma or equivalent experience.
Minimum six months inbound/outbound sales and/or call center experience preferred.
Proficient computer skills, including experience operating within a Microsoft Windows environment and internet navigation skills.
Strong written and verbal communication skills, with the ability to communicate effectively with customers.
Ability to shape understanding over the phone, being able to recommend and present solutions, and responding to customer concerns.
Excellent customer service skills, and the ability to perform in a fast paced call center environment.
Ability to work 5 days a week (Some Saturday shifts required).
Must be punctual and reliable.
Must be at least 18 years old.
COMPENSATION AND BENEFITS
Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
Highly competitive compensation, including a performance-based bonus.
Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
401(k) with company match.
A PTO policy that ensures you are able to find a happy work-to-life balance.
Access to cutting-edge technology and hardware for work and fitness.
Collaborative work space and environment.
A free beverage center and snack bar to keep you hydrated and fueled throughout the day.
Not all perks are applicable to all positions and/or locations
Your employment at ICON is "at will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.
"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."
Icon Health & Fitness Inc