Utility Service Representative

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Performs an initial investigation of complaints received through various sources and dispatched by the City's Central Customer Service Division. Investigates citizen complaints relating to such areas as water, wastewater, stormwater, potholes, sinkholes, swale area, debris in the right-of-way or damaged hydrants. Locates and marks water mains, service lines, sewer lines, force mains, and gravity mains for various work crews.  Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Responds to and investigates customer complaints and utility emergencies

• Locates and operates valves as required to conduct repairs

• Locates all utilities assets in City right-of-way as requested through Sunshine 811 and City work order request system

• Determines the nature of the complaint, if it is the City's or citizen's responsibility, if immediate minor repairs can be performed or if a City crew needs to be dispatched

• Investigates and clears sewer stoppages

• Inspects roadways prior to and after construction for covered valves and damage

• Investigates and makes corrections to utilities maps for water and sewer

• Serves as first line of communication and interaction with construction team and the general public

• Conducts service investigations; rereads meters when necessary; connects and disconnects water meters for non-payment, illegal usage, or for vacating or new residents

• Detects and secures meter leaks; makes minor repairs, as necessary, such as tightening spud nuts and replacing missing valve box lids or inserts

• Maintains tools and equipment in a safe and proper working condition

• Reads and interprets city maps and atlases

• Operates City isolation valves in the event of water or force main breaks

• Ensures compliance with safety regulations and standard operating procedures

• Uses iPad, locating equipment, hand-held tools and asset management systems

• Performs onsite public outreach for when neighbors are impacted

• Interfacing with work order system, GIS and asset management system

• Will be required to perform "stand-by duty", being available and responding to off-duty emergency call-ins to effect repairs

• Performs related work as required

• High School Diploma or G.E.D. equivalency.

• Three (3) years of experience in repairing and/or installing water, wastewater, or stormwater mains; some experience involving public contact or customer service.

• Must possess a Class B Commercial Driver's License

• If assigned to water distribution, a Level 3 or higher Water Distribution System Operator license from the Florida Department of Environmental Protection is required

Special Requirements:

Essential Employees may be required to work during a declared emergency. The employee's Department Head will determine who will be required to work.

WORKING ENVIRONMENT:

Work EnvironmentFrequency Working in Designated EnvironmentOffice or similar indoor environment

Frequently or OftenOutdoor environment

Frequently or OftenStreet environment (near moving traffic)Frequently or OftenConstruction site

SometimesConfined SpaceSometimesIn the community (homes, businesses, etc.)SometimesLabSeldom or NeverWarehouse environment

Seldom or Never

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or 10 lbs. of force constantly to move objects. Ability to lift, stoop, bend, crawl, kneel and climb ladders up to 10 feet in performing a variety of job-related tasks. Ability to work in inclement weather conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants may be required to take a medical examination and/or pass a drug screening prior to appointment. Open until sufficient applicants have applied.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204) at time of application.