Utility Service Clerk

Are you energized by interacting with and helping people? Have you been told that you have strong communication skills? Do you consider yourself to be a positive person and know how to look on the bright side? Do you have strong computer skills? Do you enjoy bringing solutions to the table? If so, you may be a great addition to our Utility Billing team. Make a difference with the City of Hutchinson!

Under the supervision of the Utility Billing Office Manager, the Utility Service Clerk performs clerical duties. This position provides citizen assistance, receives utility payments, and performs data entry duties. Processing utility orders and citizen inquiries are the primary responsibilities of this position. This employee should possess excellent communication, office, organizational, and public relations skills.

A DAY IN THE LIFE:

• Updates customer files for water, sewer, and refuse billing; Provides citizen assistance by fielding questions, concerns, and complaints; Answers and directs incoming telephone calls; Processes orders for connection or disconnection of utility services; Opens mail and processes payments.

• Prepares service orders for service technicians; Balances cash drawer; Receives utility payments, enters payment information in the computer, and posts payments; Totals checks and stubs daily.

• Performs general clerical duties including typing, filing, and photocopying; Refunds deposits; Updates customer master files and prepares delinquent account files; Processes refuse orders daily; Prepares reports and prepares pay agreements.

• Performs daily entry duties; Completes and prepares reports; Prepares utility bills and notices.

• Performs all other duties as deemed necessary or assigned.

WHAT YOU'LL NEED FOR SUCCESS:

Education: A high school diploma or GED is required. A technical degree or some college credit is preferred.

Experience: One or more years of similar or related experience is required. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within six months of employment.

Certifications/Licenses: A valid Kansas driver's license is required.

BENEFITS:

• Health, Dental & Vision Insurance

• Flexible Spending Accounts: Medical & Dependent Care

• Retirement: KPERS & 457 Retirement Savings Plan

• Life Insurance & Optional Voluntary Life Insurance

• Insured Disability

• Death Benefit

• Service-Connected Death

• Vacation Leave, Sick Leave, Floating Holidays & City Designated Holidays

• Employee Assistance Program

The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work and it shows. Come be a part of a workforce that makes a difference! We're always looking for talented, self-motivated individuals to join our team.

City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.