Utility Cashier Clerk II

GENERAL PURPOSE

Performs a variety of full performance, routine and complex clerical duties as needed to expedite the billing, collection and processing of utility account transactions.

ESSENTIAL FUNCTIONS

Promotes and follows the City's mission statement, values and expectations.

General: Work in concert with other clerks to serve counter customers and answer phones; take and relay messages; communicate work orders to public works employees; create and maintain various utility billing and payment records and files; compose letters and other correspondence; handle and answer inquiries related to utility accounts and records.

Operate personal computers and various software applications for word processing, email, spreadsheets, billing and payment systems.

Learn and follow all established department procedures, processes and policies.

Assist with all other utility billing office and department functions as needed.

Billing: Operate meter reading software to include downloading/uploading data to meter reading devices; process meter reading data into billing system; evaluate data for misreads and irregularities; initiate re-read work orders and makes corrections; operate billing software system to calculate charges and render billing; prepare and mail bills to customers; coordinate mailing with mail service company; calculate and process final billings for closed accounts; monitor and maintain billing system parameters to ensure proper and accurate bill calculation.

Collections: Prepare and mail delinquent reminder notices; charge accounts with late payment penalty; monitor past due account; make, record and monitor special payment arrangements; create and mail disconnection notices; initiate disconnection work orders and transmit to public works employees for turn off; write correspondence and make phone calls as needed to collect past due accounts; submit accounts to collection agency according to procedure and policy; collect returned checks; make and track bankruptcy filings.

Cashiering: Prepare and open cash register and drawers for the day; receive, process and receipt all mail and over-the-counter payments; open and sort incoming mail; balance cash and checks to receipt reports; assist in preparing bank deposit; reconcile payment stubs with activity reports.

Account Maintenance: Set up property information for new parcels; open and set up new customer accounts; set up services for new accounts; close discontinued accounts; make modifications and changes to existing accounts for service additions, service deletions, name changes, ownership changes, address changes, etc.; primarily responsible to answer utility billing office phones; receive, track and initiate delivery or pickup of garbage containers and coordinating same with the contractor; assist cashier with mail and cash receipting function as needed.

MINIMUM QUALIFICATIONS

Graduation from high school or GED

AND

Two years of responsible experience related to above duties; preferably within a municipal utility department;

OR

An equivalent combination of education or experience.