Utility Assistant Banking Center Manager

Summary

The Assistant Banking Center Manager (ABCM) is responsible for all daily aspects of management and performance of the Banking Center including bank objectives, initiatives, and enforcement of bank policy and procedures. An ABCM must have management and coaching skills that lead to a strong and stable team. The ABCM provides administrative and staff support to inside and outside sales initiatives. ABCMs perform daily tasks, including teller and personal banking functions when necessary. This position includes working at multiple locations.

The Assistant Banking Center Manager must have a solid understanding of all functions within the Banking Center, including but not limited to all teller transactions and special services; all personal banking transactions and cross sales; all bank products and their corresponding systems and their requirements. This position will have a high limit of check cashing authority, with full transaction approval authority. This individual will participate in more specialized customer service telephone queues and tasks.

The Assistant Banking Center Manager will assume the responsibilities of Banking Center Manager in the absence of the Banking Center Manager, including handling customer issues, problem solving and fee reversal requests within established authority limits.

Specific Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service

Responsible for Banking Center service and operations including, but not limited to:

• Teller and Personal Banking transactions and special services.

• Check cashing authority with full transaction approval authority.

• Handling customer issues, problem solving and fee reversal requests

• Works towards improving Banking Center profitability by making sound authorization approvals.

• Adhere to and uphold all written policies and procedures which includes monitoring security, operations and personnel policies, and performing necessary audit functions for compliance.

• Maintain building space, appearance and equipment as needed. This will include directing the maintenance, securing supplies, working with other B1Bank departments and making cost effective expenditure decisions.

The ABCM will perform opening/closing procedures of the Banking Center.

• Maintain possession of keys as well as combinations to various vaults.

• Monitor all operations of the Banking Center, including maintenance of the appropriate cash levels

• Authorize payment of checks within personal limits

• Monitor security of vault cash and consignment items inspect surveillance equipment for working condition and quality of picture.

• Manage staffing level to ensure that the proper number of employees are staffed to serve customers appropriately.

• Ensure staff meets work deadlines and that responsibilities are completed on a timely basis.

Sales

• Assists the Banking Center Manager in selling deposit and loan products.

• Assists the Banking Center Manager in managing sales activities within the Banking Center to meet or exceed goals.

• Develop and grow relationships with both internal and external customers.

• Assist in Banking Center sales initiatives, including, but not limited to:

• Identifying customers for other products, such as investments and loans, and referring them to such

• Participation in calling programs to new/existing customers

• Preparation of mailers to new/existing customers.

• Participate in telemarketing and working of onsite trade shows and other sales related events. This should include involvement in community organizations.

Leadership

• Promotes teamwork and employee participation.

• Communicate effectively.

• Manage and coach team and individual performance.

• Select, retain, and develop qualified employees.

• Provide employee performance evaluations and feedback.

• Must act as a professional role model, including appearance and dress.

Supervisory

• Manage subordinate supervisor(s) who supervise employee(s).

• Responsible for the overall direction, coordination and evaluation of these units.

• Also directly supervise nonsupervisory employees.

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring and training employees

• Planning, assigning and directing work

• Appraising performance

• Rewarding and disciplining employees;

• Addressing complaints and resolving problems.

Job Requirements

Education and Experience

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Read, analyze and interpret common technical journals, financial reports and legal documents. Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Mathematical Skills

• Work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

• Ability to define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

• To perform the job successfully, an individual should have knowledge of accounting software such as Timberline, word processing software, spreadsheet software, e-mail software and use of the Internet.

Certificates, Licenses and Registrations

• None required for this job.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Analytical-the individual synthesizes complex or diverse information.

• Problem-solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Oral communication-the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills and participates in meetings.

• Delegation-the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.

• Leadership-the individual inspires and motivates others to perform well, accepts feedback from others.

• Managing people-the individual includes staff in planning, decision-making, facilitating and process improvement, makes self-available to staff, provides regular performance feedback, and develops subordinates' skills and encourages growth.

• Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

• Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

• Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Equal Opportunity Employer/Veterans/Disabled