Utilities Specialist

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

The City of Raleigh Public Utilities Department, now also known as Raleigh Water, provides water and sanitary sewer services to roughly 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities.

The Utilities Specialist functions as the primary inspections and enforcement staff assigned to the Fats, Oils, and Grease Program within the Sewer Maintenance Division. Crews within this program are tasked with conducting inspections of pretreatment devices at food service establishments and vehicle maintenance facilities to ensure facilities maintain compliance with City Municipal Codes. Incumbents conduct visual inspections to identify deficiencies, document findings, and follow up with enforcement actions to correct noncompliance.

Scheduled working hours are Monday thru Friday, 6:30AM to 3:00PM. This position will report to the Lake Woodard Operations Center, located at 3324 Lake Woodard Dr, Raleigh, NC 27604.

The benefits of being a City of Raleigh Utilities Specialist:

• Qualifying Utilities Specialists are eligible for training certifications that provide stipends of additional 12.5% to base pay.

• Education provided to learn Water Distribution/Wastewater Collection Operator standards and earn certifications.

• Performs or coordinates the delivery of specialized service work; conduct inspections and sampling; reviews completed work and/or inspection/sampling results. Follows up on issues related to compliance or maintenance and repairs.

• Determines facility hazards and the location of approved pretreatment devices.

• Issues Notices of Violation and other Enforcements while working with non-compliant customers.

• Responds to inquiries, concerns and information requests from customers; research issues and account information; recommends field-related work activities; refers complex issues to appropriate resources.

• Prepares and maintains high level detail reports and collect samples and data related to inspection activities.

• Completes and maintains Inspection reports in proprietary asset management system.

• Reviews, monitors, inspects and maintains equipment related to assignment area; ensures safety and operability of equipment.

• Assist in special projects, educational outreach, and other initiatives as assigned.

• Serve as lead worker by assigning work and monitoring work completion.

Education and Experience

High School Diploma or GED and four years of maintenance experience.

• General Industry: Code Compliance Officer; Safety Officer; Quality Assurance Technician.

• Municipal Worker: Utility Inspector; Code Enforcement.

• Environmental Monitoring: Environmental Technician; Agricultural Chemicals Inspector; Air Pollution Control Analyst; Community Health Inspector.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications

• Valid North Carolina Class C Driver's License, or ability to obtain within 60 days of hire, and a satisfactory driving record.

Preferred Qualifications

• NC WPCSOCC Collection System Operator Certification Grade I and Grade II.

Knowledge of:

• Practices and methods of coaching and leading the work of others (based on assignment).

• Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment).

• Standard practices, methods and materials of assigned work.

• Basic mathematical concepts.

• Occupational hazards and applicable safety principles and practices.

• Uses and properties of supplies and equipment.

• Applicable federal, state and local laws, codes, regulations (based on assignment).

• Customer service principles.

• Specialized equipment relevant to area of assignment.

• Modern office technology.

Skill In:

• Training and coaching staff (based on assignment).

• Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed (based on assignment).

• Monitoring and enforcing compliance with applicable regulations and standards (based on assignment).

• Providing direction to others in order to meet standards.

• Providing attention to detail in assignments.

• Business math computations.

• Comprehending reference books and manuals.

• Providing direction to others in the safe and correct operation of tools and equipment.

• Organizing and maintaining materials and supplies.

• Organizing and maintaining records and files.

• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).

• Providing customer service.

• Utilizing a computer and relevant software applications.

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements:

Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Medium Work:

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Working Conditions:

Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); frequent exposure to extreme temperatures, inadequate lighting and movement restrictions; and moderate exposure intense noise or travel.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.