Utilities Field Services Manager

DEADLINE TO APPLY:  11:59PM on Tuesday, October 8, 2024;

Current salary: $146,057.60 - $177,528.00/annually

• This position is scheduled to receive a 6% increase with the Council adoption on September 17, 2024.

THE POSITION:

To plan, organize, direct and coordinate activities related to Utilities Field Services, including installation and maintenance of water mains, service lines, fire hydrants, backflow prevention devices, and water meters, as well as field customer services and maintenance of the Advanced Metering Infrastructure (AMI) system; and to provide highly responsible technical support to the Utilities Operations and Maintenance Manager.

This is a management position allocated to the Department of Public Works & Utilities. The Utilities Field Services Manager is responsible for field installations and customer services related to potable and reclaimed water mains and appurtenances, testing of backflow prevention and cross connection control devices, and overseeing the City's AMI system and water meters. The position is also responsible for assisting the Utilities Operations and Maintenance Manager in the overall planning, administration, and management of Utilities Operations and Maintenance functions. This position is distinguished from that of subordinate classifications by its responsibility for the management of two maintenance work groups (i.e., Field Services and Customer Services).  This position is distinguished from the Utilities Operations and Maintenance Manager position by the latter position's overall responsibility for the management and administration of the City's water distribution and sewer collection systems, the Storekeeper position, and administrative and clerical staff.

This position serves as the Shift Operator for the City's water system, and, in the absence of the Utilities Operations and Maintenance Manager, may be designated as the Chief Operator.

You are:

The City of Hayward is looking for a highly motivated Utilities Field Services Manager with a strong and proven underground construction background with experience in critical water or petroleum piping installations, modifications, and repairs.  This experience will allow the Field Services Manager to determine acceptable productivity rates to determine what equipment, training, and processes should be employed to mirror production similar to private contractors in the industry.  The ideal candidate shall have tenured experience in developing a collaborative working relationship with a union workforce.  The Field Services Manager should have strong writing skills, be effective in oral communication, have solid basic computer skills, and have the ability to create and maintain budgets.   The ideal candidate should have a solid understating of traffic, rigging, shoring, and general OSHA safety compliance. The Field Services Manager should feel equally comfortable  leading the way in the field as he/she does behind a desk.   The Utilities Field Services Manager needs to be able to think quickly and resolve conflict while also taking accountability for the crucial decisions made.  Knowledge of backflow and cross connection programs, water quality testing, and strong customer service skills are also essential. Possession and maintenance of a valid Water Distribution Operator D4 Certificate issued by the California Department of Health Services is required.

What you will do: 

Duties may include but are not limited to the following:

Develop and implement goals, objectives, policies and procedures related to Utilities Field Services.

Plan, organize and direct Field Services activities, including installation of water mains and appurtenances for City projects and/or private developments, maintenance of the water mains and appurtenances, leak repairs, water meter installation and repair, backflow prevention device installation, repairs, inspection, and testing, and maintenance of the AMI system.

Direct, oversee and participate in the development of the Field Services work plan; assign work activities, projects and programs; monitor workflow; and review and evaluate work products, methods and procedures.

Prepare and implement the Field Services budget; participate in forecasting additional funds needed for staffing, equipment, materials and supplies.

Recommend capital improvement and replacement projects and prepare project descriptions and cost estimates.

Recommend appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement disciplinary procedures as required; maintain discipline and high standards necessary for the efficient and professional operation of Utilities Field Services.

Encourage initiative and provide technical assistance and training to subordinates and prescribe work methods and safety procedures.

Participate in selection and oversight of outside consultants and contractors, including evaluating vendors and sole source recommendations.

Coordinate operations with the needs of the public, outside agencies, and other City divisions.

Receive, research and respond to escalated issues and complaints and recommend appropriate action.

Manage construction projects including, but not limited to: piping, earthwork, easement clearing, and similar projects.

Assist other departments and divisions, including, but not limited to Maintenance Services and the Fire Department, with emergency response (i.e. earthquake, wildland fire, flooding, and landslides, etc.)

Confer with developers and contractors as needed to ensure that the City's water system standards are met.

Identify water mains and appurtenances maintenance needs and initiate proper action to resolve the problems. Ensure that emergency staff is available 24 hours a day to take necessary action.

Develop and maintain specifications for water main and appurtenances materials and equipment and recommend purchases.

Research and prepare technical, regulatory and administrative reports; prepare written correspondence.

Review, evaluate and prepare comments on construction plans, drawings and specifications related to water system infrastructure projects.

Ensure that all Underground Service Alert (USA) markings for the City's water and sewer mains, and fiber optic cable are done in a timely and accurate manner.

Plan and present regular safety training to assigned staff. Arrange for specialized safety training as needed.

Represent the division and department to outside agencies and organizations, participate in outside community and professional groups and committees, and provide technical assistance as necessary.

Represent the City with dignity, integrity and the spirit of cooperation in all relations with staff and the public.

Foster an environment that embraces integrity, service, inclusion and collaboration.

Be an integral team player, which involves flexibility, cooperation and communication.

Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Perform related duties as assigned.

JOB RELATED ESSENTIAL QUALIFICATIONS

Knowledge of:

• Water transmission and distribution operations and maintenance, and underground installation programs; and safe work practices.

• Principles of hydraulic theory as it applies to water distribution system, water transmission systems, pressure zones and pressure regulating valves.

• Current methods, codes and regulations governing underground work and water main and appurtenances installation.

• Supervisory Control and Data Acquisition (SCADA) systems including data propagation methods, and associated hardware and software.

• Principles and practices of leadership, motivation, team building and conflict resolution.

• Pertinent local, state and federal rules, regulations and laws.

• Principles and practices of organization, administration and program management.

• Budgeting procedures and techniques.

• Principles and practices of supervision, training and personnel management.

• Modern office practices, methods and computer equipment, including relevant software programs.

• Oral and written communication skills; business English including vocabulary, spelling and correct grammatical usage and punctuation.

• Safe work practices.

• Principles and practices of excellent customer service.

Ability to:

• Organize and direct the daily field services of a municipal water distribution system, and field customer services functions, ensuring compliance with City policies and procedures, and local, state and federal laws and regulations.

• Review and evaluate construction plans, drawings and specifications related to field services projects including underground infrastructure, and related equipment.

• Make reasonable assessments as to repair or replacement of water main, valves, and other related equipment; and advise Utilities staff, design consultants, engineers and contractors in acquisition and installation of new equipment.

• Make informed judgments concerning maintenance parameters of water system; and make independent judgments during emergencies.

• Gain cooperation through discussion and persuasion.

• Interpret and apply City and department policies, procedures, rules and regulations.

• Supervise, train and evaluate personnel.

• Read, write and comprehend the English language at a level necessary for effective job performance exercising correct English usage, vocabulary, spelling, grammar and punctuation.

• Communicate effectively, tactfully and positively in both oral and written form.

• Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.

• Utilize appropriate safety procedures and practices for assigned duties.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Contribute effectively to the accomplishment of City goals, objectives and activities.

You have: 

Any combination of experience and training that could likely provide the required knowledge and abilities would be qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience:   Five (5) years of progressively responsible experience in the Field Services of a water system including two (2) years of responsible supervisory or lead position experience in a distribution system classified as a D4 system or higher by the California Department of Health Services.

Education:  Completion of twelfth grade or possession of GED, supplemented by college course work related to potable water, water distribution, wastewater collection, recycled water distribution, or a science field.  Possession of an Associate's Degree in water distribution, wastewater collection, recycled water distribution, or in a science field may be substituted for the required coursework.  Possession of a bachelor's degree is desirable.

License: 

Possession and maintenance of a valid Water Distribution Operator D4 Certificate issued by the California Department of Health Services. D5 Certificate desirable.

AND

Possession and maintenance of a valid Class C California Driver's License.BENEFITS AND REWARDS:

Depending on employee group, some of these benefits may include:

• Alternative Work Schedule and/or Telecommuting

• Vacation

• 80 hours minimum

• 14.5 Paid Holidays

• Generous employer contribution for Health, Dental and Vision coverage

• CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.

• Life and Disability Insurance and Paid Leave

• Flexible Spending Accounts

• Tuition Reimbursement

• Health and Wellness Reimbursement

• Professional Development Reimbursement

• 457 Deferred Compensation Plan (employee paid)

SELECTION PROCEDURE

Apply - submit a completed City of Hayward job application, license, and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications.

Application Review -

A. Minimum qualifications

B. Completion of the supplemental questionnaire

The rating of the supplemental questions will determine application status and/or rank on the eligible list. Applications submitted without all required materials will not be considered.

Job Related Testing (examination) -

Supplemental Questionnaire Review

• Week of October 13, 2024

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.

Department Interviews

• Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.

The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.

APPLICATIONS

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m.

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at  (855) 524-5627.

The City of Hayward is an Equal Opportunity Employer