City Of Charlotte, NC Charlotte , NC 28201
Posted 2 weeks ago
Introduction
Charlotte's local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees.
Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water's FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Under general direction from the Operations Supervisor, coordinates and supervises the daily field customer service operations associated with assigned work zones to include but not limit, front-line supervision, scheduling activities for field teams and direct reports, assist teams in workload, monitor service order completion and productivity, takes corrective action to improve job performance, provides training and coaching, reviews and prepares performance appraisals, provides recognition and disciplinary action, performs and reports on routine quality assurance processes, provides complete resolution to customer escalation complaints regarding their water meter performance, assist with high water consumption investigations/complaints, and performs the more technical and complex tasks relative to assigned area of responsibility. Must be available to respond and work a weekly rotating on-call duty shift with 24 hour standby readiness and the ability to report to work within 30 minutes.
Major Duties and Responsibilities
Knowledge, Skills & Abilities
Minimum Qualifications
Salary
$69,472.00 - $77,191.00 Commensurate with Experience
Conditions of Employment
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded. The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte's benefits. The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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City Of Charlotte, NC