Utilities Business Solutions Supervisor

POSITION SUMMARY

The Business Solutions Supervisor leads the work group responsible for providing general administrative, procurement, and financial support to the Utilities department. This position requires a broad knowledge of complex enterprise business processes, municipal governance and programs, public finance and budgeting, communications and policies across multiple channels. This position exemplifies a high level of professionalism, discretion, technical skill, financial acumen, and strong written abilities.

The Business Solutions Supervisor operates with significant latitude for independent judgment, initiative, and decision-making. This position must be comfortable using various computer software programs, including but not limited to Microsoft Office (expert level in Excel), Tyler New World, UKG (HRIS), and others.

This position is located at City of Englewood Civic Center.

REPORTING RELATIONSHIPS

Reports to: Deputy Director

• Business Solutions

Direct Reports: Two Business Support Analysts, Business Analyst (may flex in the number of direct reports based on organizational need)

DUTIES AND RESPONSIBILITIES

The listed examples of work are not intended to be all-inclusive. Duties may be modified with additions, deletions, or changes as necessary.

Essential Duties & Responsibilities

Participates as a member of the division management team. Contributes to the development and implementation of departmental goals, objectives, policies, procedures and service standards.

Supervision

• Develops, communicates, and implements work group strategy in alignment with broader organizational strategy.

• Drives continuous work group performance improvement and provides training and competency development opportunities.

• Facilitates work group critical competency development and training.

• Recruits and selects the best talent to meet current and future support needs.

• Empowers others to deliver tasks while monitoring and supporting their performance.

• Ensures all work group personnel understand and follow programs, policies, and procedures.

Financial Management

• Supports and assists the Utilities Business Solutions Deputy Director and the Business Analyst in management and strategy to develop the financial aspects of the department which include, but are not limited to: long-term financial planning; developing and monitoring the Utilities budget; coordinating funding needs and requirements with Utilities Director; approving expenditures; maintaining records; and preparing financial reports.

Project Management

• Provides programmatic and project management support to the organization, including but not limited to continual improvement initiatives, strategic planning, special projects, operational training and improvements, and asset management.

• Builds and develops the project team to ensure maximum performance, providing purpose, direction, and motivation.

• Leads projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.

• Coordinates internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments.

• Analyzes project progress and, when necessary, adapts scope, timelines, and costs to ensure that project team adheres to project requirements.

Administration

• Management of City of Englewood City Council, and Water and Sewer Board Communications.

• Manages logistics and prepares communications materials for workshops, conferences, and events.

• Maintains and refines internal business processes and coordinates internal and external resources to expedite workflows.

• Identifies and conducts trainings on specific business processes for Utilities staff.

• Maintains comprehensive and accurate records in compliance with the Utilities records requirements.

• Coordination and administration of utility public outreach and education programs and activities.

Other Duties and Responsibilities

• This position may have additional core duties in the following functional areas:

• Finance and Procurement

• Communications

• Government Relations

• Outreach and Marketing

• Administrative Support

• Serves as backup to the Business Solutions

• Deputy Director as needed

• Performs other duties as assigned and required.

CORE COMPETENCIES REQUIRED FOR POSITION

Effective Supervision

• Leads and manages people effectively in a fast-paced and challenging atmosphere.

• Drives team-related work and activities forward and ensures tasks are handled to completion.

• Provides sufficient information, guidance, and feedback to staff.

• Partners with others to get work done by gaining the trust and support of others.

• Aligns with the Utilities leadership expectations.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of different audiences' unique needs.

• Is effective in various communication settings: one-on-one, small and large groups, or among diverse styles and position levels.

• Excellent written and verbal communication skills.

• Attentively listens to others and adjusts approach to fit the audience and the message.

• Provides timely and helpful information to others across the organization.

Stakeholder Focus

• Builds strong stakeholder relationships and delivers customer-centric solutions.

• Understands internal and external stakeholder requirements, expectations, and needs; and balances multiple stakeholders' interests.

• Dedicated to meeting the expectations and requirements of internal and external stakeholders.

• Establishes and maintains effective, professional relationships with internal department customers, gains their trust and respect, then acts with customers in mind.

• Acts fairly despite the conflicting demands of stakeholders.

Financial Acumen

• Interprets and applies a broad understanding of key financial indicators to make better business decisions.

• Understands public sector finance and utility rates and fees.

• Uses financial analysis to generate, evaluate, and act on strategic opportunities.

• Integrates quantitative and qualitative information to draw accurate conclusions.

• Understands and interprets financial statements and reports.

PREPARATION AND TRAINING

Education: Bachelor's degree in Public Administration, Business Administration, or Finance. Formal leadership training.

Work Experience: Minimum of 3 years of increasingly responsible experience in Business Administration with diverse stakeholder groups. Public sector experience is preferred.

Certifications and/or Licensures: Project Management certification is preferred.

Required Driver's License: Valid Colorado driver's license and a clear or acceptable MVR

An equivalent combination of education, training, and relevant job experience may be substituted.

SALARY RANGE

$88,165 - $132,248 Annual Rate

BENEFITS

The City of Englewood offers a comprehensive benefits package to eligible, full-time employees including paid time off, holidays, medical, dental, and vision.

APPLICATION DEADLINE

Open until filled