Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs. We help organizations connect with their customers how, when and where it matters throughout the entire relationship life cycle. Our Payment and Marketing Services drive customer engagement in every relevant way across channels to increase acquisition, improve activation, deepen relationships and retain them for the long term. Our 140 year old company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium-sized businesses per year through its relationships with 8,500+ of the nation's leading financial institutions, large retailers, affiliate marketing companies and accounting software providers.
Work for an amazing company that truly values their employees! Great shifts! Great competitive starting pay! Great people to work with!
Assists Clients and Customers in a call center environment, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and feedback regarding products & services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner.
What we offer!
Full Medical, Dental, and Vision Insurance
401K with company match
Paid Time Off and Paid Holidays
Tuition Assistance Program
Generous additional pay for bilingual candidates (Spanish, French-Canadian)
Great Referral Bonus plan
Career Progression Opportunities
Amazing People to work with!
Key Duties / Responsibilities
Ability to engage and effectively communicate with French or English speaking clients and customers
Identifying the customer's needs, fulfilling their requests while providing excellent customer service
May be responsible for inbound and/or outbound calls depending on assignment
Entering & processing orders, requesting reprints/credits, processing cancel/change requests, requesting reprints/credits
Ensuring security and privacy of customer's information
Providing education and support regarding products and services
Offers appropriate products, services, and solutions to meet customer needs
Maintains complete and accurate records of all call activity as required
Works within a team environment maintaining a professional appearance and a quality work atmosphere
Monitoring & tracking data of individual performance
Recommends appropriate products, services, or solutions
Performs duties in a courteous, efficient, and professional manner
Experience & Skills Preferred
Experience in customer contact center, customer service, previous banking or retail environment preferred
Able to multitask
Good communication and interpersonal skills
Basic computer skills
Education & Knowledge Required
HS Diploma/GED required
French language skills - highly proficient
Apply today at: harlandclarke.com/careers and start building your future!
For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke
BUILD your career. LIVE your passion. CREATE our future.
Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator at: Melissa.firstname.lastname@example.org.
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.