Usher/Ticket Taker - Mountain Winery

AEG Worldwide Saratoga , CA 95070

Posted 2 months ago

AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments:

  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

USHER/TICKET TAKER

SUMMARY

As a member of Guest Services, the Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

PRIMARY RESPONSIBILITIES

  • Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).

  • Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.

  • Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.

  • Display a calm and attentive demeanor when rectifying issues with guests.

  • Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.

  • Control access points to prevent unauthorized entries.

  • Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency

  • A minimum of 0-1 years of related work experience

  • Able to work efficiently in a fast-paced environment

  • Exemplify a strong commitment and willingness to provide excellent customer service

  • Maintain a neat, clean and professional appearance

  • Possess strong interpersonal and communication skills

  • Sound judgement; able to make sound decisions

PREFERENCES

  • Available to work evenings, weekends, and holidays

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Custodial Supervisor Mountain Winery

AEG Worldwide

Posted 2 months ago

VIEW JOBS 4/29/2020 12:00:00 AM 2020-07-28T00:00 AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments: * AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals * AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events * AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships * AEG Real Estate, which develops major sports and entertainment districts worldwide With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans. CUSTODIAL SUPERVISOR SUMMARY The Custodial Supervisor is responsible for supervising and monitoring the custodial team as well as maintaining the cleanliness and organization of the venue. This position will provide training and guidance while performing all custodial duties necessary to support the custodial team. PRIMARY RESPONSIBILITIES * Manage routine upkeep of exterior spaces and office spaces. Perform all custodial duties necessary to support custodial team such as trash removal, spill cleanup, vacuum, dust and removal of cobwebs. Ensure restrooms are cleaned, maintained and fully equipped. May be required to drive and operate a forklift. * Take inventory of all cleaning supplies and equipment and inform management when supplies are depleted. Issue cleaning supplies and equipment to custodial staff as needed. * Assign custodial duties to staff based on events scheduled at the venue, anticipating custodial needs in a short amount of time while regularly inspecting their work to ensure that established standards are met. * Provide training and guidance to custodial staff and ensure custodial staff's day-to-day cleaning operations are completed in a timely manner. * Assist with the screening and hiring of new job applicants. Attend meetings and in-service training sessions as required. QUALIFICATIONS * A minimum education level of: High School Diploma or its equivalency * A minimum 2-3 years related work experience. * Proven experience in a supervisor capacity. * Must have or be able to obtain all necessary certification/licenses required to operate a forklift. * Working knowledge of various cleaning methods. * Must be able to operate power tools and cleaning equipment. * Excellent customer service skills. * Ability to multi-task and problem solve in a fast-paced environment with the ability to perform under pressure. * Ability to work in varying weather conditions in an outdoor environment with hilly terrain. * Ability to stand for extended periods of time, walk up and down stairs. * Ability to lift, pull, and push up to 50lbs in addition to heavy equipment. PREFERENCES * Must be able to work a flexible schedule including nights, weekends, and holidays as needed according to venue schedule. * Bilingual English/Spanish preferred. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. AEG Worldwide Saratoga CA

Usher/Ticket Taker - Mountain Winery

AEG Worldwide