Who We Are
The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region's economycreating opportunities and jobs for our community.
The Ushers will be responsible for general customer service related duties, greeting and admitting properly ticketed guests in the venue, directing and guiding to seats, and answering any general venue or event-related questions.
Essential Job Duties
Provides quality customer service to patrons.
Provides guest assistance in the seating area.
Scan or tear tickets as required by event
Allows or disallows access based on credentials.
Helps guests locate their assigned seats and reporting any ticketing problems to a supervisor.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt and friendly manner.
Notifies guests when food, beverages, videotaping and cameras are not allowed during events.
Will be able to work in all areas of the venue which may require standing for long periods of time, climbing stairs during the event while using a flashlight to guide customers.
Must be able to work flexible hours to include evenings, weekends, and holidays with a minimum availability of 3 events per month during the season.
May perform other duties as required.
Knowledge and Skill Requirements
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, delivers exceptional service to internal and external customers.
Education and Experience
High School (H. S.) diploma or GED equivalent is preferred; a combination of education and experience may be taken into consideration.
At least 1 year of prior job related experience or customer service experience is a plus.
The employee must regularly lift and /or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
While performing the duties of this job, the employee is regularly required to stand and walk; use hands to handle or feel and talk or hear.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Charlotte Regional Visitors Authority