User Support Specialist I

Job Summary

Acts as a liaison between a County department and the Information Technology department. Performs duties involved in the implementation, maintenance and modification of a single software application affecting a departmental unit or other departments/organizations, or multiple software systems affecting a single departmental unit.

Demonstrates an understanding of the existing software applications and related Information Technology policies and procedures. Performs testing of software processes. Troubleshoots problems within the system and works with Information Technology or software vendor to resolve issues.

Assists in the identification of department needs and provides input to the Information Technology team for software design and implementation. Trains staff in proprietary or County-standard software used and prepares instructional materials for users. Coordinates computer and other equipment moves ensuring proper set-up. Utilizes current Countywide and/or department specific software to complete assignments.

Minimum Qualifications

Applications will be rejected if the following information is not provided at the time of application:

• Thoroughly documented work history

• The application is incomplete in ANY capacity

1. a. Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field; AND

b. Have had at least one (1) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

2. a. Possess an Associate's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field; AND

b. Have had at least three (3) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades; OR

3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development test; AND

b. Have had at least five (5) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.

4.Possess a valid motor vehicle operator's or chauffeur's license.

5.Pass the complete examination, including the employment medical established for this classification.

Work History

You are required to include your work experience in the Work Experience Section of your NEOGOV application. If you have previously included work history on a resume you must transfer your work history into the Work Experience Section prior to applying.

Attached resumes will not be reviewed or considered. Please review the job posting, specifically the purpose of the position and the minimum qualifications, prior to answering the work experience question; and note that only related work experience will be considered. NOTE: Provide full detail in the employment history section noting the skills, experience and hours worked per week pertaining to the minimum qualifications.

College Transcripts

If a job offer is made, an official transcript with the award date will be required as part of the hiring process. Transcripts from outside the United States must be assessed for U.S. equivalency by a NACES National Association of Credential Evaluation Services (Other documents such as reference, cover letter, resume, etc. will not be reviewed.

Special Requirements

1.Must maintain a valid motor vehicle operator's or chauffeur's license.