User Support Specialist

Job Description Job Description SUMMARY Chickasaw Strategic Pointe, LLC is currently seeking a full-time User Support Specialist III to provide support to the Indian Health Service (IHS) in Albuquerque, NM. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following.

Other duties may be assigned. Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email.

Resolves fewer complex issues immediately and elevates more complex issues to senior level support or supervisory personnel. Conducts all interactions in a professional manner. Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers.

Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions. Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation, and follow-up steps. Occasionally performs onsite installations and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.

Performs applications development testing support and assists with documentation. Helps with user inquiries on how to use applications. Helps with user training on assigned software applications.

Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets. EDUCATION / EXPERIENCE Associates degree in Information Technology or a related field of study, and five (5) years’ relevant experience in an IT help desk support environment as specified below; or equivalent combination of education/training/experience.

Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred. CERTIFICATES, LICENSES, REGISTRATION Must be a U.S. born or naturalized citizen due to government or federal requirement. Must be able to obtain required government security clearance.

Must be able to obtain ITIL Foundations certificate within 6 months. CNI offers a comprehensive benefits package that includes: • Medical / Dental /Vision • 401(k) & Employer Matching Program • Life Insurance / Employer Provided & Dependent Life Insurance available • STD/LTD/AD&D Insurance • (EAP) Employee Assistance Program – confidential assessments, short-term counseling, referrals, and professional services. • Paid Time Off (PTO) / Observance of all Federal Holidays • Training and Development programs, LinkedIn Learning/online education, Education Assistance If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us Company Description Chickasaw Nation Industries, Inc. (CNI) is a federally chartered corporation wholly owned by the Chickasaw Nation. Headquartered in Norman, Oklahoma, CNI serves as a holding company with multiple subsidiaries that operate as Limited Liability Companies (LLCs) engaged in several lines of business for both the federal government and commercial enterprises.

Chickasaw Federal serves as the government contracting arm of Chickasaw Nation Industries, while our Filtration, Manufacturing, Network Services, and Research, Development, Test and Evaluation lines of business serve commercial enterprises. With approximately 1,800 employees and operations in over 40 states, as well as 5 OCONUS locations scattered throughout the Caribbean, European, African, and Pacific regions, CNI supports a diverse culture that offers innovative approaches and customer-centered proven solutions. When you join us at CNI, you’ll be part of a team that contributes directly to supporting the economic development within the Chickasaw Nation community.

A portion of our profits goes towards education, health care, nutrition services, housing programs, legal services, elder and child care, and community support programs designed specifically for Chickasaw citizens. Successful economic development is an integral part of the Chickasaw Nation’s operations. If you’re looking for an opportunity to make a difference while enjoying a fulfilling career with an organization full of happy, enthusiastic over-achievers, you’ll enjoy your career with CNI Come join us today and serve a purpose bigger than yourself.

Company Description Chickasaw Nation Industries, Inc. (CNI) is a federally chartered corporation wholly owned by the Chickasaw Nation. Headquartered in Norman, Oklahoma, CNI serves as a holding company with multiple subsidiaries that operate as Limited Liability Companies (LLCs) engaged in several lines of business for both the federal government and commercial enterprises.

Chickasaw Federal serves as the government contracting arm of Chickasaw Nation Industries, while our Filtration, Manufacturing, Network Services, and Research, Development, Test and Evaluation lines of business serve commercial enterprises.

With approximately 1,800 employees and operations in over 40 states, as well as 5 OCONUS locations scattered throughout the Caribbean, European, African, and Pacific regions, CNI supports a diverse culture that offers innovative approaches and customer-centered proven solutions. When you join us at CNI, you’ll be part of a team that contributes directly to supporting the economic development within the Chickasaw Nation community.

A portion of our profits goes towards education, health care, nutrition services, housing programs, legal services, elder and child care, and community support programs designed specifically for Chickasaw citizens. Successful economic development is an integral part of the Chickasaw Nation’s operations.

If you’re looking for an opportunity to make a difference while enjoying a fulfilling career with an organization full of happy, enthusiastic over-achievers, you’ll enjoy your career with CNI Come join us today and serve a purpose bigger than yourself.