User Support Analyst

The recruitment range maximum for this position is $61,027.00

The Eastern North Carolina School for the Deaf (ENCSD) is a state school serving the 54 easternmost counties that provides a specialized learning environment for deaf and hard of hearing students, kindergarten through 12th grade, following a typical school calendar.  The ENCSD offers students an academic setting with standards-based instruction, low classroom ratios, career and vocational skills development, current technology, and an overall accessible environment for learning through American Sign Language.

   A boarding program is available for enrolled students residing outside of Wilson County.  The ENCSD seeks to promote both intentional and experiential learning to provide continued advancement in student academic achievement and social/emotional well-being.

The School has an immediate opening for a User Support Analyst.   This position will provide computing hardware and software installation, configuration, maintenance, technical support and consultation to Eastern NC School for the Deaf staff and students.

 Candidate should be able to participate in basic implementation, configuration, monitoring, and troubleshooting activities for all Windows infrastructure service-related issues, as well as for Apple devices. This would include server hardware/software and their associated applications. Ability to serve as a productive team member by completing assigned tasks/tickets.

Provide communication on all issues to management and other support team members. Possession of exception customer service skills is an absolute must.  Working knowledge of Windows, OSX, iOS, Cisco, Troubleshooting, Active Directory, Assistive Technology, Website Management, Audio/Visual, VoIP.

NOTE:  Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting. NOTE: "See Resume" is not acceptable to show work history.

Working knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility.

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware and to identify trends and makes suggestions for technical modifications to solve future problems.

Working knowledge and skills from a range of technologies to address work assignments.

Basic knowledge in consultation with clients and other IT professionals to resolve technical problems and ensuring client satisfaction.

Experience working independently on tasks, developing own work, scheduling, and monitoring progress against defined parameters.

Basic knowledge of managing technical projects involving own work and may lead implementation efforts to completion with minimal supervision.

Basic knowledge in solving problems associated with projects and daily work.

Preference will be given to applicants who can effectively communicate using American Sign Language.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.  See oshr.nc.gov/experience-guide for details.

Note on Education and Experience Equivalency:

Equivalency can go both ways. If a job has a minimum education and experience of associate degree and two years' experience, someone with a bachelor's degree could qualify.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or  High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.

The ENCSD offers students an academic setting with standards-based instruction, low classroom ratios, career and vocational skills development, current technology, and an overall accessible environment for learning through American Sign Language.     A boarding program is available for enrolled students residing outside of Wilson County.  The ENCSD seeks to promote both intentional and experiential learning to provide continued advancement in student academic achievement and social/emotional well-being.

All applicants must complete and submit a state application for employment by 5:00 pm on the closing date or the application will be deemed untimely and will not be processed.  This includes paper application submissions.

The Eastern NC School for the Deaf selects applicants for employment based on an appropriate licensing, job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.  

Degrees must be from an appropriately accredited institution.

Pre-employment drug testing and criminal background checks are required for all positions at Eastern NC School for the Deaf.

Applicants seeking Veteran's Preference for employment with State Government must attach either a Form DD-214.

Applicants seeking National Guard preference must attach an NGB 23A (RPAS) if they are a current member of the NC National Guard.  If an applicant is a former NC National Guard Member who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22 along with their State application.

Applicants with degrees not conferred at a United States college or university must attach a degree verification that their degree is equivalent to a similar degree form a US institution.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) and/or applicants who do not have access to submit an application online, can submit their application via mail or by fax.  All paper applications should indicate the position number and job title in the section "Jobs Applied For".  A NC State paper application:  PD107

Fax #:  252-234-1145

Mailing address:

Eastern NC School for the Deaf

1311 US HWY 301 South

Wilson, NC 27893

Email contact:   melissa.paderick@esdb.dpi.nc.gov

Instructions for all non-certified positions (these are positions that DO NOT require a teaching license)

In order to receive credit for work history and credentials, the applicant must list the information on the online application under the Work Experience section; specifically, "Duties Summary".  Any information omitted from the application cannot be considered for qualifying credit.   Attached resumes, cover letters and reference information will not be used for screening for qualifying credit or in lieu of a completed application.  "See Resume" or "See Attachment" on a submitted application instead of a completed application with detailed work duties, will not be accepted.  

Instructions for all certified positions (these are teaching positions that require an NC DPI Teaching license and/or a teaching license awarded by a reciprocal state).  

Please attach a copy of your NC DPI or reciprocal state license.

Individuals who have earned at least a bachelor's degree from an accredited college or university with a minimum cumulative GPA of 2.7 may be offered employment to teach if certain additional criteria are met.  These prospects must gain employment AND affiliate with an Educator Preparation Program (EPP) before the Eastern NC School for the Deaf can apply for the new teacher's Residency License.

 In such cases, please attach an official copy of your transcripts in order for us to determine eligibility.   For more detailed information, visit NC DPI Licensure Pathways to Licensure or TEACH North Carolina.

To check the status of an application, please log in to your NC Government Jobs Opportunities account and click on the applicant profile and chose "Applications".  For a general application status, the page will show all statuses to the right of the job under "Submitted".  For detailed application history for a particular job, click on "history" see your Step Evaluation Progression.  It is not necessary to contact the Eastern NC School for the Deaf Human Resources Office to check the status of an application.   Upon the closing date, applications are "Under Review".   Continuous recruitment positions (vacancy announcements that do not have a closing date) are reviewed weekly.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.  To check the status of your application, please login to your account.  

Please refrain from submitting multiple applications.  For technical issues with your application, please call the NEOGOV Help Line at 877-204-4442.   Or, for technical issues with your Government Jobs applicant account, please call their Help Line at 855-524-5627.

For more information, please contact the Eastern NC School for the Deaf Human Resources Department at 252-206-7362.