Dillard's is looking for a User Support Analyst. This person will maintain various applications, which entails system administration skills and basic computer knowledge. The User Support Analyst evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.Maintain application security.
Identify, develop, and document functionality changes.
Communicate with users to identify procedures followed and source of error.
Communicate with programmers to explain software errors, recommend changes to programs, or take recommendations on procedure changes.
Test software and hardware to evaluate ease of use, business relevance, and if the product is working as intended.
Write or revise user manuals and procedures.
Develop training materials, such as presentations and job aids.
Train users on software and hardware on-site, in classroom, or remotely.Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required.
Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization.
Working knowledge of enterprise software from both a technical and user perspective.
The ability to work on multiple projects concurrently, both in a team setting and independently.
Strong organizational skills