User Researcher

VED Software Services, Inc. Durham , NC 27703

Posted 3 months ago

Senior lever User Researcher

Works with directly with design teams and customers. They conduct online quantitative studies for confidence, test diary, and empirical research.

The research team works on Qualitative and Quantitative research.

This candidate will be conducting 1 to 1 customer video session to understand their needs.

3+ of User Experience

Strong MS Excel and PowerPoint skills, general familiarity with Photoshop

Card-sorting methods and affinity diagramming

Usability, human factors, ethnography, and HCI

Experience integrating research into Agile

Live-site A/B testing

This team is responsible for designing Fidelity Investments award-winning websites, mobile applications and internal workstations. Our 200+ person team of elite user experience professionals works collaboratively with business and technology teams to design and deliver online experiences that enable our customers financial success. We are currently looking for a contract User Researcher to join our fast-paced, entrepreneurial culture.

Design and administer usability studies on a wide range web-based platforms and applications
Analyze results and efficiently prepare reports detailing the outcome of usability studies
Present findings with actionable recommendations to business sponsors and senior management
Lead all phases of usability test preparation, including recruiting, scheduling, and test script development
Work closely with our internal business clients to translate their business requirements into experiences our customers love
Identify and implement a variety of methods for getting input and feedback from customers, including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate
Conduct user research to determine future directions for Fidelitys websites and applications, including mobile apps
Education and Experience:
Bachelors degree in a relevant field. A Masters degree in a relevant field (e.g., usability, human factors, ethnography, HCI, sociology)is preferred
Experience in the UX, usability, and/or user research fields
Experience in financial services or working with investment professionals is preferred but not required. Willingness to learn about and immediately immerse in the financial services space
Skills and


Optimistic and Proactive
High degree of professionalism combined with professional flexibility
Ability to swiftly revise and improvise research plans as the environment dictates
Sense of humor, can-do attitude and ongoing willingness to learn
No-fear around new technology, equipment and navigating the internal systems of a very large company
Preferred familiarity or experience with:
Contextual inquiry methods, including user interviews and observation
User surveys (primarily online)
Participatory design methods such as Customer co-development and design thinking
Task analyses and use case development
Competitive analyses
Focus groups
Brainstorming and participatory design methods
Card-sorting methods and affinity diagramming
Usability studies (lab and remote)
Large-scale online (un-moderated) usability studies
Live-site A/B testing
Strong MS Excel and PowerPoint skills, general familiarity with Photoshop
Impressive command of both Mac and PC platforms

UX, usability, and/or user research fields

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User Researcher

VED Software Services, Inc.