User Researcher

Receipt Bank Washington , DC 20001

Posted 3 weeks ago

This role sits within a collaborative, fast paced remote product and customer experience team. The User Researcher will be conducting research and testing for future feature functionality, optimising existing products for both mobile and desktop as well as conducting extensive user discovery based research. There is a vibrant work culture where fast growth and personal development is strongly encouraged & rewarded.

Key responsibilities:

  • Conduct core competencies research goals and strategy, recruit research participants, write test scripts
  • Conduct online tests and use analytics tools to gain insight into onboarding rates, retention and engagement funnels
  • Conduct user testing using methodologies to quickly validate the effectiveness of a new product or feature
  • Define high level personas and workflows based on North America accounting and small business market
  • Share the research findings & insights with wider company stakeholders and communicate effectively the recommendations to improve user goals while aligning with business objectives
  • Identify new opportunities in improved process workflow and product
  • Monitor health and maturity of new & existing user cohorts

We are seeking an experienced, curious User Research that will help shape the our growing product research agenda. Working closely with the Customer Experience Manager & User Research Manager, you will be the first specialist researcher in our North American Office. You will be required to work remotely from our Washington DC office in collaborating with the rest of the UX research team located in the London office. Keys skills / experience to be a success in the role are:

  • Formal qualification or degree related to user research; HCI, Cognitive Science, Psychology, anthropology, accounting or equivalent is a must.
  • Knowledge of the key research and testing methodologies for user discovery and product usability
  • Experience of conducting research using a wide range of methodologies (behavioural & attitudinal and qualitative & quantitative)
  • Ability to quickly turn around data into meaningful reports and stories that can be used to improve product, as well as recommendations to marketing & sales teams on users needs regarding interaction with product
  • Experience or Understanding of administrative and business financial functions for accountants, bookkeepers and small business users within the North American market would be highly advantageous
  • Ability to travel up to 50% of time in the role both domestically and internationally

Benefits

We offer our US-based employees 100% employer-paid private health insurance with the option to purchase additional dental and vision coverage at a reduced premium. Weve also got you covered with life insurance, STD, LTD and matching contributions to your 401(k). Between the end-of-quarter events and Friday drinks, youre sure to find your niche. In addition, you can enjoy 22 days of paid time off, free snacks, as well as other great perks.

The Receipt Bank Group was founded in 2010 and has been revolutionising bookkeeping ever since. With over 6,000 partner firms worldwide, we maintain a growth rate of 100%+ year-on-year. We are a global company with at team of 350+ in offices in London, Washington DC, Sydney, Sofia, Paris and Cape Town and that list is only looking to get longer.

Work smarter. Grow faster. Go further. Join Receipt Bank.

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