Ally Charlotte , NC 28201
Posted 2 weeks ago
General information
Career area
Technology
Work Location(s)
601 S. Tryon Street, NC
Remote?
No
Ref #
17751
Posted Date
Wednesday, June 12, 2024
Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
At Ally, you get a startup feel, but experience the benefits of a company that's worked out the kinks and is fulfilling its purpose. We're always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
The User Research Principal is the senior most practitioner on the user research team. This role conducts research but also contributes to standards and strategy for the overall user research practice. The principal serves as mentor to user researchers on the team and will be skilled and interested in growing others. This role is a resident expert for qualitative research methods and best practices. The principal can draw on years of experience with digital design and consumer behavior to comfortably consult with digital project teams, providing expertise outside of an active research study. The principal will partner with UX design and content strategists, Digital Product Owner, business, and technology to design custom research for discovery, usability testing, user interviews, persona use, field studies, leveraging data analytics, competitive reviews, heuristics, and other types of research.
The Work Itself
Partner with Research Managers to maintain and continuously improve operations for our robust internal user research practice
Coach and lead researchers in the practice to ensure research design delivers accurate, relevant, and thorough results
Draw attention to the broader end-to-end experience around the digital design to ensure most effective designs and best customer experience
Understand business strategy and desired business outcomes on a project-to-project basis and help to translate this for other researchers on the team
In UX or partner interactions be the advocate and expert on user behavior in the digital space
Design, execute, analyze, and report out on research projects as well as manage some ongoing research programs supporting special initiatives
Effectively communicate research findings and facilitate research-based decision making.
Understand and apply personas and customer journey maps to your work and coach others to do the same
Leverage insights and data from other internal Ally teams or 3rd parties to enhance the research you and other members of our team deliver
The Skills You Bring
#LI-hybrid
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging
110000
Experienced
145000
Expert
180000
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Ally