BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience
6+ years of experience planning, conducting, and communicating the findings from user research for digital products and services; familiarity with an Enterprise setting is a plus
Experience planning and conducting both quantitative and qualitative user research at all stages of product development
Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
Ability to design and conduct user testing and concept validation - i.e. identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
Strong ability to generate and communicate compelling & actionable insights, both verbally and visually
Deep understanding of digital product lifecycle; comfort working with designers, technical & business teams; deep knowledge of an array of research methodologies
Solid knowledge of and experience with Agile software development
Strong collaboration you partner well with others to solve problems and actively incorporate input from various sources; experience working with others on a global basis
Ability to navigate multiple stakeholder groups and influence others
Passionate about creating value through great design and user experience
Ability to structure ambiguous problems and define tasks needed to bring clarity
Who You'll Work With
You'll join us in our Waltham office as part of our Technology function, where we are developing the tools to power the next generation of management consulting.
Here, we do not accept our esteemed organization's past success, but challenge it, as we utilize design thinking and digital technologies to create new ways of working that will define the future of how McKinsey delivers professional services.
You will be a core member of the Design & Innovation team. You will be part of a global team that is distributed across Boston, New York, New Delhi, and Prague.
The Design & Innovation team is responsible for using user-centered methods to inform the development and delivery of technology-enabled products and services used across the firm. This work ensures that we create experiences that make the work of our colleagues faster, easier and more effective. And that we incubate new ways of working that will move the firm forward.
What You'll Do
You will leverage an iterative, user-centered approach to conceive and deliver valuable new experiences for our clients and colleagues across mobile and web platforms.
As a member of our Design & Innovation team, you will contribute to all aspects of the product development lifecycle. You will advise product teams on how to craft and conduct user research to generate insights into what will create a highly engaging and intuitive user experience and often work closely with team to put those plans into action. You will often own multiple projects at the same time, often working independently and at other times with the support of collaborators from within our Design & Innovation team.
You will lead design and delivery of best practice user research, including helping frame key questions, create research plans to address those, conduct research, and synthesize findings into meaningful, actionable insights. In addition, you will create professional-level deliverables that clearly and persuasively communicate the UX strategy, findings, and reasoning behind it. These deliverables include research plans and protocols, research findings, personas, journey maps, workflows, and wireframes.
You will collaborate closely with product managers, product designers, developers, and various other stakeholders to identify what will be most critical to the success of a product. You will actively look for opportunities to apply new tools and technologies that can help enrich the capabilities the firm provides to our colleagues to do their work.
You will also have the opportunity, to be an advocate and coach for design thinking, helping others in the firm develop the best practices for user research, and capabilities in the use of empathetic, inventive and iterative methods for product development.