User Research

IBM Corporation Southbury , CT 06488

Posted 2 months ago

Introduction

Introduction :

Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

This position is onsite in Southbury, CT

User Researcher

Our team focuses on creating elegant, frictionless experiences for IBM employees across our complex digital landscape. You will help build an understanding of needs and pain-points and will conduct a variety of qualitative and quantitative analyses in different situations, from exploratory research to conducting resonance testing for new concepts, to conducting usability tests on existing user experiences. You'll inspire change at all stages of site and application development by delivering insightful, actionable and exciting oral, written and visual presentations about your findings. Your primary job as a user researcher will be to advocate for our users and provide insights that shape their experiences such that they are natural, easy, useful, delightful, relevant and trustworthy.

Key Responsibilities:

  • Design, plan, conduct, synthesize and communicate user research projects to inform design including but not limited to: usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarks

  • Demonstrate skill and creativity for selecting the right mix of methods to provide actionable insights to research questions and business goals, and the capacity to invent new methods when the right user method does not exist

  • Experience designing simple user research surveys (with tools like Survey Gizmo or Verint) and then further analyze your results using basic descriptive analyses (like percentages, sums, and averages)

  • Work closely with colleagues and project teams to identify the right user research methodology for the situation, create research guides that ensure the right data is being collected

  • Communicate your findings in a clear, concise, and visual (as appropriate) manner to our key stakeholder project teams, and drive meaningful action based on those findings

  • Work cross-functionally with Design Researchers, Visual / Interaction / Content Designers, Program Managers and Software Engineers in a fast-moving agile environment

  • Communicate, track, and drive research insights with stakeholders to ensure positive impact

  • Produce impactful artifacts generated from research findings

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

CIODEM20

CIODEM19

Required Technical and Professional Expertise

  • A degree in Psychology, Design, HCI or a related degree field

  • 3+ years of hands-on experience conducting user research

  • End-to-end experience with all aspects of the user design research lifecycle: study design, recruiting, moderation, analysis, reporting, and executive presentations

  • Experience with statistical analysis software and tools: SPSS, SAS

  • Demonstrated experience with basic mixed-methods research that includes synthesizing qualitative and quantitative data, user insights & trend research, usability studies, field research, in-depth interviews, heuristic evaluations, value proposition assessment, concept testing, user journey maps, benchmarks, competitive reviews, statistical modeling, surveys

Preferred Technical and Professional Expertise

  • 5+ years manipulating, processing and extracting value from large disconnected datasets

  • Experience in an Agile environment

  • Experience with relational SQL and NoSQL databases

  • Expert in SPSS Statistics and SPSS Modeler

  • Experience using data presentation software/tools: Tableau, Excel Database administration, management

  • Data modeling skills

  • Master's or Ph.D. degree in Statistics, Psychology, Operations Research/Mathematical Optimization, Mathematics, Physics or another quantitative field.

About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM's IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Key Job Details

  • Country:US

  • State:CONNECTICUT

  • City:SOUTHBURY

  • Category:Design & Offering Management

  • Required Education:Bachelor's Degree

  • Position Type:Professional

  • Employment Type:Full-Time

  • Contract Type:Regular

  • Req ID:300778BR

  • Location:SOUTHBURY, CT US

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User Research

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