User Experience Researcher

This job posting isn't available in all website languages. Zions Bancorporation is transforming what it means to work for a financial institution, with a commitment to technology and innovation.

We have been providing our community, clients, and colleagues the best experience possible for over 150 years, and right now, the Digital Products and Strategy team is working on projects to expand our digital presence through innovative technologies. You can be on the front line of these entrepreneurial projects. We are currently looking for a User Experience Researcher to work with our Digital Products and Strategy Team to discover and build sustaining solutions for our customers.

As a UX Researcher, the insights you uncover from observed customer behaviors will feed the design and development of near-future systems that serve these customers, thus directly and positively affecting their lives. Responsibilities: Plan generative and evaluative research, both formative and summative research. Create usual artifacts in preparation for research.

Manage participant pool, sampling, recruitment, and onboarding of participants from pool for studies. Run moderated usability studies, IDIs, card and tree sorts, surveys, split testing, unmoderated testing, live or remote. Notetaking and moderation of sessions.

Analysis and synthesis of findings and insights from multiple sources into specific actionable recommendations. Communication of recommendations to non-research cross-functional team members such as UX designers and product managers. Archiving and accessioning research studies and artifacts in our repository.

Champion efforts for improving and documenting research processes. Other duties as assigned. Requirements: Experience with basic user research qualitative methods such as 1:1 interviews, questionnaires, and lab observations, as well as basic quantitative methods such as A/B testing, user analytics, card sorting, tree testing, and surveys.

Experience in a product development context preferred. Experience conducting user research in an agile environment a plus. Experience creating common user experience artifacts generated from actual user research: personas, value proposition maps, customer journeys maps, and service blueprints.

Experience communicating findings and recommendations to stakeholders and other non-researchers. Requires a bachelor's degree in humanities, like English or journalism, or a social sciences degree (history, human-computer interaction, psychology, human factors, cognitive science, or a related field) and 2 years of experience in integrating user research into digital product designs and design practices, conducting user research on web, mobile, and/or desktop. A combination of education and experience may meet requirements.

Location: This position has a hybrid work-from-home schedule with a minimum of one day per week in the office at the new Zions Technology Center in Midvale, UT. Benefits: Medical, Dental, and Vision Insurance - START DAY ONE Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve. This position will be open until filled.

All candidates, including those with criminal histories, will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company, and as such, any and all job duties have a direct relationship to a candidates criminal history, and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local law. It is the Companys policy not to discriminate because of a persons relationship or association with a protected veteran. This includes spouses and other family members.

Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.

You can request reasonable accommodations by contacting us at careerszionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in, and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. Click here to view applicable Federal, State, and/or local employment law posters.

Create and manage profiles for future opportunities. Zions Bank a division of Zions Bancorporation, N.A. Member FDIC. J-18808-Ljbffr