Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that's better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life's most important eventsbuying or selling a home. Our hiring standards are high, yet our culture is humble. We've got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.
As a User Experience Researcher, you'll join a small, passionate team working to empower customers and real estate agents by delivering delightful user experiences that solve real problems. You are skilled in qualitative research and user-centered design methods, from planning to execution and delivery. You are not just excited to evaluate experiences - you have an insatiable desire to learn about people and improve user experiences from beginning to end. Our approaches include both formative and evaluative research, and we apply a variety of methodologies that bring great insights. We work closely with Design and Product Management, as well as Market Research and Data Scientists. You thrive in collaborative and diverse environments. You balance your creativity with pragmatic approaches. You enjoy both breadth and depth. And you want to make a positive difference.
Plan and execute a variety of research efforts, from ethnographic research to lab studies to guerilla research
Generate UX goals and research questions
Efficiently analyze qualitative data, and in some cases quantitative data
Discover new and interesting data driven user and product insights
Apply insights to improve our products and services
Travel to San Francisco and possibly other locations
Desired Skills & Experience
Completed a post grad degree in Human Centered Design and Research, Human Computer Interaction, Social Sciences, Psychology, or related fields
5+ years industry experience as a User Experience Researcher, Design Researcher, or Usability/UX Specialist
Passion for human behavior, a zeal for identifying and solving user problems, and knowledge in qualitative research methods
Strong partnership skills that allow you to collaborate with our product managers, engineers and business executives
What We Offer
Competitive compensation packages with a salary, bonuses, and restricted stock grants
Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
Strong startup culture with catered lunches, casual dress code, happy hours, and more
Redfin is an equal opportunity employer committed to hiring a diverse workforce.