User Experience Researcher

Google Inc. Mountain View , CA 94035

Posted 3 months ago

At Google, User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You'll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

The UXR community at Google is unique. As part of our group, you will have the chance to work not only with the other UXRs on your immediate team but to work and learn from UXRs across the company through regular in-person meetups, established mentorship programs, access to our internal research tools, and 20% projects. Google is a place where UXRs can do their best work.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products' unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google's philosophy: "Focus on the user and all else will follow."

Minimum qualifications:

  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, related field or equivalent practical experience.

  • Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote (e.g. Userzoom or usertesting.com).

Preferred qualifications:

  • Master's degree or PhD in a related field.

  • 4 years of relevant work experience.

  • Experience integrating user research into product designs and design practices.

  • Experience in survey design (e.g. Qualtrics). Working knowledge of statistics and experimental design.

  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

  • Effective interpersonal, communication, negotiation and collaboration skills.

  • Conduct independent research on multiple aspects of products and experiences.

  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).

  • Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.

  • Understand and incorporate complex technical and business requirements into research.

  • Advocate research findings to diverse audiences through written reports and in-person presentations.

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