User Experience Researcher - Alight Innovation Lab

1871 Chicago , IL 60602

Posted 11 months ago

Link to apply is:

Alight Innovation Lab is a design-forward collective of instigators, strategists, and creatives. We make human-centered design (HCD) the heart of everything we do, empowering us to go wherever the ideas take us. At the Lab, our mission is simple reimagine at the speed of innovation for our clients, who consist of 60% of the Fortune 100.

As a User Experience Researcher, you will reveal what our users need and experience from our products by conducting primary and secondary research, exploring the behaviors and motivation of our users and helping design experiences that reimagine how people and organizations thrive. You'll work with other user experience designers, developers, strategists, product managers, analytics partners, and other creatives to elevate and standardize Alight product experiences.


  • Applies human-centered design methodologies and designs holistic digital experiences

  • Conducts business discovery to understand requirements and generate insights that shape the UX strategy and design decisions

  • Develops user profiles, personas and task matrix, task lists, process flows, user journey maps and wireframes

  • Works with analytics and data science, design and analyze A/B tests

  • Consults with team on appropriate research design, methodology, analysis, and results interpretation

  • Conducts UX research using the full range of UX research techniques: surveys, usability testing, text/structured data analysis, qualitative interviews and focus groups

  • Presents research proposals and results, strategy and design work to clients

  • Manages overlapping projects in a fast-paced, innovative environment

  • Work closely with marketing and product management teams to identify research topics


  • A bachelor's degree in Experience Design, Interaction Design, Human Computer Interaction, Digital Media, Human Factors, Psychology, Information Science, Market Research and/or equivalent design exposure

  • 1+ years' experience in a UX research role, with research and design portfolio

  • Experience developing and conducting a wide range of types of usability tests as part of a user-centered design process

  • In-depth understanding of UI design

  • Knowledge of qualitative and/or quantitative UX research methods, such as lab-based or remote moderated usability testing, unmoderated testing, user interviews, field research, and survey research

  • Working knowledge of statistics and experimental design

  • Excellent communication and persuasion skills, including the ability to influence key stakeholders

  • Passion for using data to inform decisions and to advocate for our users

  • Expertise in Excel, statistical analytics software familiarity, survey software familiarity, Qualtrics, usability software familiarity (UserZoom,, Validately, OptimalSort or equivalent)

  • Fluent in Adobe Creative Cloud, Sketch and Invision

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User Experience Researcher - Alight Innovation Lab