User Experience Engineer

U.S. Venture Appleton , WI 54914

Posted 2 months ago

Work location will be:

425 Better WayAppletonWisconsin


Proactively manage client technologies to provide optimal performance and value to the business. Provide technical support for computer related systems, hardware and software. Troubleshoot problems, take corrective actions, and implement long term resolutions.


  • Proactively manage client related technologies to help maximize the value to the business

  • Second tier support of PC hardware & software, phones, printers and other computer related equipment

  • Make recommendations for technology related equipment and software purchases

  • Assist business partners with planning and budgeting technology lifecycles for hardware and software upgrades

  • Ensure adequate virus protection on all technology assets

  • Ensure software installations on company PC's have prior approval

  • Ensure software use is compliant with manufacturer's license agreements

  • Report and address any use of software that goes against company policies

  • Work with outside vendors to resolve issues

  • Manage vendor provided services and contracts

  • Provide mentoring and backup for other team members


  • Bachelor degree plus 7 years experience in a technology support position

  • Must be very organized and have superior customer service skills

  • ITIL Foundation Certification

  • Above average analytical and problem solving skills

  • Above average verbal and written communication skills

  • Ability to work flexible hours on short notice

  • Ability to set short and long range plans and adjust direction and priorities as needed

  • Must have a working knowledge of various client technologies, which may include but are not limited to:

  • Desktop and laptop hardware and operating systems

  • Microsoft Office and SharePoint

  • Group Policies and Active Directory structure and security

  • Software Distribution and workstation management solutions

  • Client and network-based software applications

  • Desktop Virtualization and remote access/VPN technologies

  • Mitel VoIP systems and applications, Unified Communications

  • Telecommunications technologies and industry trends

  • Local, long distance, wireless calling plans and telecom/datacom circuits

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Software Engineer

Illinois Tool Works

Posted 7 days ago

VIEW JOBS 5/21/2020 12:00:00 AM 2020-08-19T00:00 Job Description The Welding Segment at Miller Electric (an ITW Welding Company) is looking for a highly motivated Software Engineer that will focus on developing software in support of Product Development. Primary objectives include design, development, and software support of commercial and industrial welding equipment. Custom embedded software is utilized to provide enhanced welding capability, user friendly machine interfaces, and extensive communication both internal to the welding system and external to customers. This opportunity will require an individual with a foundation of embedded software training, experience and the motivation to learn the advanced technologies used in the welding segment. The right candidate will enjoy translating customer requirements and business objectives into innovative software solutions that will have an impact for years to come. ESSENTIAL FUNCTIONS OF THE ROLE: * Primary responsibilities include design, development, test, and support of embedded device software. * In addition to collaborating with other software engineers, this individual will effectively work with power electronics engineers, welding engineers, project managers, product managers and customers. * Manage the software design, programming, and development of divisional projects * Ensure adherence to quality standards and project deliverables. This includes following coding standards, meeting documentation requirements and enabling unit level software testing. * Participate in topical software roundtable discussions to impact process improvements MINIMUM QUALIFICATIONS: * Bachelor's Degree in Computer Engineering or related degree required. * One to three years (or more) of experience in embedded software programming. * One to three years (or more) experience with New Product Development with knowledge of requirements management, design modeling, software architecture, configuration management, software testing, task/issue/defect tracking, the review process and good documentation. * Ability to work with multiple tasks independently to complete jobs on time with the right emphasis on priorities. * Must be a self-starter with strong analytical and problem-solving skills. * Proficiency with IDE, source code control, documentation, and design modeling tools * Proficiency in programming applications in C or C++ * Experience in numerous embedded controls (e.g. PID control loops, motor control, digital filters, state machines, low-level peripheral drivers, etc.) * Experience with embedded RTOS, state machines, schedulers and interrupt driven coding. * Solid understanding of source code control and design modeling tools IDEAL QUALIFICATIONS: * Familiarity with Agile or Scrum software development process in a team environment * Familiarity with troubleshooting hardware technology (i.e. reading electrical schematics and using multimeters and oscilloscopes) * Familiarity with industrial fieldbus protocols and other serial network communications is a plus (ProfiNet, DeviceNet, CAN, USB, RS485, Modbus, etc.). * Ethernet and wireless communication stacks is a plus (TCP/IP, UDP, Zigbee, Bluetooth, WiFi, etc.) This position is located in Appleton, WI. Located just north of Lake Winnebago along the shores of the Fox River in Wisconsin, Appleton is a small city with tons of great amenities and almost none of the headaches you'd find in a big city. One of the safest cities in Wisconsin, with a low cost of living and a growing entertainment and food scene, Appleton is increasingly appealing to young families and young professionals. Appleton combines access to top-tier entertainment, restaurants and breweries with the quaint charm of a small town. It's a perfect combination that makes Appleton a fabulous place to settle down! Click here to see why Appleton was voted one of the best places to live: Top 100 Best Places to Live. HOW TO APPLY: Apply online at Miller Electric Careers ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law. If you are a qualified individual with a Disability and need assistance applying for this job, please send an email to the following address: Illinois Tool Works Appleton WI

User Experience Engineer

U.S. Venture