User Experience Engineer

U.S. Venture Appleton , WI 54914

Posted 2 months ago

Work location will be:

425 Better WayAppletonWisconsin

POSITION SUMMARY

Proactively manage client technologies to provide optimal performance and value to the business. Provide technical support for computer related systems, hardware and software. Troubleshoot problems, take corrective actions, and implement long term resolutions.

JOB RESPONSIBILITIES

  • Proactively manage client related technologies to help maximize the value to the business

  • Second tier support of PC hardware & software, phones, printers and other computer related equipment

  • Make recommendations for technology related equipment and software purchases

  • Assist business partners with planning and budgeting technology lifecycles for hardware and software upgrades

  • Ensure adequate virus protection on all technology assets

  • Ensure software installations on company PC's have prior approval

  • Ensure software use is compliant with manufacturer's license agreements

  • Report and address any use of software that goes against company policies

  • Work with outside vendors to resolve issues

  • Manage vendor provided services and contracts

  • Provide mentoring and backup for other team members

QUALIFICATIONS

  • Bachelor degree plus 7 years experience in a technology support position

  • Must be very organized and have superior customer service skills

  • ITIL Foundation Certification

  • Above average analytical and problem solving skills

  • Above average verbal and written communication skills

  • Ability to work flexible hours on short notice

  • Ability to set short and long range plans and adjust direction and priorities as needed

  • Must have a working knowledge of various client technologies, which may include but are not limited to:

  • Desktop and laptop hardware and operating systems

  • Microsoft Office and SharePoint

  • Group Policies and Active Directory structure and security

  • Software Distribution and workstation management solutions

  • Client and network-based software applications

  • Desktop Virtualization and remote access/VPN technologies

  • Mitel VoIP systems and applications, Unified Communications

  • Telecommunications technologies and industry trends

  • Local, long distance, wireless calling plans and telecom/datacom circuits

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.


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User Experience Engineer

U.S. Venture