User Experience Design Architect

At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.

Global Experience and Design (GxD) is a group of creative thinkers and doers. We are responsible for defining end-to-end human-centered experiences. We lead and facilitate the creative process to create amazing experiences for users at home, in the office and on the go. We value deep thinking and long-term decisions along with decisiveness and risk taking. We believe that design is scientific process that blends behavioural and emotional insight with creativity and business awareness to propose new narratives that unveil new value.

At GxD, user experience is at the forefront of how we create intuitive, innovative, and beautiful product experiences that people love to use and welcome into their home or business. We strive to learn and understand our users' needs, behaviours, and emotions to yield insights that inform product strategy and guide the design of the experiences we create.

User Experience Design Architect

We are seeking a user experience architect to guide HP Print into the future through creative thought and brilliant experiences. Join the best and brightest in the industry. In this unique leadership opportunity, your contributions will help to shape and revolutionize HP's future.

A User Experience (UX) Architect is responsible in the development of the framework/structure and flow of a digital solutions, physicals product touchpoints, and solving complex system challenges across the Print Small and Medium Business and Enterprise Portfolio. The Architect initiates research, interviews, and surveys, and then translates that information into strategic concepts and prototypes. The Architect sets up the system and framework that will be used to design the final physical and digital product experiences.

The ideal candidate will have unique mastery and be a recognized authority on relevant subject matter knowledge including technologies, theories and techniques in UX. The principal architect's role begins with a deep understanding of the customer needs. You will organize explorative research, evolve ecosystem- and portfolio-wide personas definition, translate research results into actionable insights, and thoroughly understand and illustrate the end-to-end experience journey.

The architect will work closely with the future product marketing teams to develop the roadmaps by setting goals and discovering opportunities to improve the end-to-end journey, prioritizing the experience objectives, and guiding the creation of visions for these opportunities by developing highly innovative solutions. Co-equal to this partnership with FPM, is a close partnership with R&D.

There is a willingness to "get our hands dirty" to solve wicked technical problems through the lens and tools of design.

Our UX architects lead large, cross-division, multi-functional teams and projects that affect the organization's long-term goals and objectives. They provide mentoring and guidance to more junior level employees. Other qualities we are looking for are candidates who routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives, strategy and establishing functional policy and direction. The Architect acts as a functional manager within the area of expertise but do not manage other employees as their primary job function.

Responsibilities:

• Develops organization-wide experience architectures across multiple platforms and organizations within the Global Business Unit.

• Identifies and evaluates new technologies, innovations, and outsourced partner relationships for alignment with design strategy, technology roadmap, and business value; creates plans for integration and update into architecture.

• Reviews and evaluates designs and project activities for compliance with technology and development guidelines and standards; integrates suggestions, updates, and innovations into overall architecture and design language.

• Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced design partners, and industry standards groups.

• Provides guidance and mentoring to less experienced staff members to set an example of user experience design innovation and excellence.

• Uses Human-Centered Design based innovation approaches (involving technology, policies, processes around redesigning user solutions) to identify the user needs, challenges and explore the perspectives of the business verticals, and various internal and external stakeholders.

Education and Experience Required:

• Bachelor's or Master's degree in Business, Design, Human Factors Engineering, Social Sciences research, or equivalent.

• Typically, 10+ years of relevant experience.

Knowledge and Skills:

• Extensive experience with application and development of design theories, principles, and concepts for a portfolio of multiple information technology and consumer products and services platforms.

• History of innovation with numerous examples of design excellence.

• Strong visualization and generative design skills.

• Excellent analytical and problem-solving skills.

• Strong collaboration and partnership skills both up and down the organization, as well as across disciplines and functional groups.

• Experience in architecture of overall product design and technology across multiple product lines.

• Evaluating and selecting processes, standards, and techniques to be used in reviewing designs for alignment with overall product and quality architecture; history of implementing cross- platform and functional changes and initiatives.

• Excellent written and verbal communication skills; mastery in English as the local language.

• Ability to effectively communicate process architectures and product formulations, design proposals and negotiate options at business unit and executive levels.

• Proven experiences in delivering and commercializing both Hardware and Digital Software Solutions.

• Exposure & understanding of AI framework and applications would be an added advantage.

• Familiarity with Figma and Jira tools will be preferred.