User Experience Architect

Gravitytank Chicago , IL 60602

Posted 2 months ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Salesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale. Playing an integral part in the Customer Success Group, we partner alongside Service, Sales, Marketing, IT, and Human Capital Management Lines of Business across all industry verticals to help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences.

Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. As part of Salesforce's Customer Success Group (CSG), our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site.

We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive-web and mobile applications, interactive design and user experience. The Experience Architect serves as the project leader and main point person for Experience Design engagements. He/she is responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. He/She will be responsible for the vision for an engagement as well as being able to lead multi-disciplinary project teams. The Experience Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer.


Success will be measured by your contribution and collaboration within the Experience Design group - leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met.

Design Leadership:

  • Leverage Design-Thinking methods and participate and contribute to new methods and offerings

  • Assist with digital strategies and visions and ensure these are communicated effectively

  • Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution

  • Present concepts clearly and justify design decisions

  • Provide mentorship and guidance to other designers within the Experience Design group

Client Engagement:

  • Manage changes in project scope, identify potential issues, and pivot when necessary

  • Collaborate with internal team members to structure project work, plan and execute client proposals

  • Identify new business opportunities and be able to connect appropriate people to support

  • Lead and drive key experience design activities throughout a project's lifecycle including research, workshops, and conducting interviews and synthesizing

  • Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams

  • Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project

Team Leadership:

  • Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members

  • Manage and maintain team motivation and morale

  • Identify and resolve or escalate issues and conflicts within the project team

  • Engage and partner with external clients and other partners when required

  • Support recruitment efforts for teams within the studio across different geographies

  • Collaborate and manage effectively with remote team members

  • Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.

Preferred Qualifications & Skills:
  • At least 8-10 years relevant industry experience

  • Relevant degree or professional qualification(s)

  • Proven ability to lead multidisciplinary teams to create impactful customer solutions.

  • Proven track record of building client relationships and being client facing

  • Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints

  • Proficient in relevant software packages (Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel,, etc.)

  • Well-versed in technology and software development as it relates to design

  • Proactive, self-sufficient and professional, with strong organizational, time management and communication skills

  • Passionate and enthusiastic about delivering design and user experience excellence

  • Excellent communication skills both verbal and written

  • Willingness to travel up to 50% of the time

  • Design consulting background a plus

  • Knowledge or experience using Salesforce products

  • Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software

  • Experience working across a variety of industries, including B2B and B2C

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
User Experience Architect

SMS Assist

Posted 6 months ago

VIEW JOBS 2/29/2020 12:00:00 AM 2020-05-29T00:00 Summary The User Experience Architect works closely with SMS business leadership, product owners, engineers, and our customers to craft experiences for any channel or platform and draws on thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of innovative design solutions that address customer needs to marry them with SMS' business goals. They engage in effective dialog with the engineering team, with a focus on optimizing business agility, value, and innovative User Experience design and direction. The UX Architect participates in these areas of UX discipline: * User Research * Information Architecture * Wireframes/Prototypes * Content Strategy Responsibilities * Create elegant, smart, and intuitive designs for web, desktop, and mobile applications * Work with a team of UXers to deliver innovative, delightful user experiences that meets stakeholder expectations * Communicate design strategy to product owners, clients, developers and other team members and be able to articulate creative rationale * Support development of presentations, storyboards, and client feedback mechanisms to communicate design process * Collaborate across functional groups and across design teams early and often * Work closely and often with leads, stakeholders, clients and IT * Use design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, ideate and iterate * Take a user-centered design approach and rapidly test and iterate concepts * Collaborate across functional groups and across design teams early and often * Manage design deliverables with Agile project management techniques * Support internal brainstorms, ideation, and design thinking workshops * Research and share knowledge of the industry's latest UX trends and tools * Contribute to UX vision and strategy * Drive the design review cycle and gather on design requirements independently * Raise the bar for product quality by advocating for user centered product roadmaps * Work with team members across time zones * Ensure confidentiality of internal and external data * Perform ad-hoc projects and other duties as assigned Professional Skills Instructions: Select pertinent skills from the list below and delete as necessary, then select a level from the Professional Skills Guide. If appropriate add a few words describing specific requirements under each skill. These are the professional skills we would expect from an individual fully established in this role. * Customer Service (Proficient) * Verbal Communication (Advanced) * Written Communication (Proficient) * Teamwork (Proficient) * Relationships (Proficient) * Negotiation (Proficient) * Organizational Awareness (Proficient) * Learning Agility (Advanced) * Analysis (Proficient) * Problem Solving (Proficient) * Process Orientation (Proficient) * Prioritization (Proficient) Role Specific Skills * Proficient with UX tools (e.g. Sketch, Axure, InVision, Photoshop, Illustrator) to produce wireframes, prototypes and workflows * Ability to storytell and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities * Working knowledge of usability principles and techniques * Able to proactively manage stakeholder expectations * Passionate and vocal advocate about all things UX and other areas of design and innovation * Ability to create lightweight prototypes to test ideas People Management Skills * Not applicable to this role Qualifications Minimum Qualifications * Bachelor's Degree or equivalent experience * 2+ years of experience creating iterative design, working closely with team leads, peers, customers and developers from inception through implementation * Experience designing and shipping software design experiences * Experience collaborating with Product Management and Engineering counterparts * Experience contributing to a project's entire product lifecycle Other Relevant Qualifications ___________________________________________________________________________________ Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. SMS Assist Chicago IL

User Experience Architect