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Customer Success Group
Salesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale. Playing an integral part in the Customer Success Group, we partner alongside Service, Sales, Marketing, IT, and Human Capital Management Lines of Business across all industry verticals to help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences.
Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. As part of Salesforce's Customer Success Group (CSG), our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site.
We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive-web and mobile applications, interactive design and user experience. The Experience Architect serves as the project leader and main point person for Experience Design engagements. He/she is responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. He/She will be responsible for the vision for an engagement as well as being able to lead multi-disciplinary project teams. The Experience Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer.
Success will be measured by your contribution and collaboration within the Experience Design group - leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met.
Leverage Design-Thinking methods and participate and contribute to new methods and offerings
Assist with digital strategies and visions and ensure these are communicated effectively
Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution
Present concepts clearly and justify design decisions
Provide mentorship and guidance to other designers within the Experience Design group
Manage changes in project scope, identify potential issues, and pivot when necessary
Collaborate with internal team members to structure project work, plan and execute client proposals
Identify new business opportunities and be able to connect appropriate people to support
Lead and drive key experience design activities throughout a project's lifecycle including research, workshops, and conducting interviews and synthesizing
Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams
Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project
Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members
Manage and maintain team motivation and morale
Identify and resolve or escalate issues and conflicts within the project team
Engage and partner with external clients and other partners when required
Support recruitment efforts for teams within the studio across different geographies
Collaborate and manage effectively with remote team members
Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.
At least 8-10 years relevant industry experience
Relevant degree or professional qualification(s)
Proven ability to lead multidisciplinary teams to create impactful customer solutions.
Proven track record of building client relationships and being client facing
Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
Proficient in relevant software packages (Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io), etc.)
Well-versed in technology and software development as it relates to design
Proactive, self-sufficient and professional, with strong organizational, time management and communication skills
Passionate and enthusiastic about delivering design and user experience excellence
Excellent communication skills both verbal and written
Willingness to travel up to 50% of the time
Design consulting background a plus
Knowledge or experience using Salesforce products
Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software
Experience working across a variety of industries, including B2B and B2C
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