User Assistance Developer 4

Oracle Bedford , MA 01730

Posted 2 months ago

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings.

Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance.

Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture.

Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

The Oracle Health Sciences Global Business Unit develops integrated solutions targeted to clients within the healthcare, safety, and clinical trial industries. The user assistance team develops and publishes the information products to support installing, implementing, administering, and using the software applications developed by the business unit. These include online help, short training videos, installation guides, and other documents required by the release.

There has never been a more exciting time to join our team! We are transforming and modernizing the way we deliver, measure, and optimize our product and online experiences. In this role, you will be responsible for delivering awesome content that helps our customers bring life-changing medicine to the market.

We are a collaborative team that works across design, development, platform engineering, and product management teams. We value curious and kind personalities who appreciate humor. Like you, we always strive to do our best.

Key Responsibilities:

  • Create user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, and API content following user assistance development processes, templates, and standards using various tools and systems.

  • Lead discussions at user assistance and feature team meetings.

  • Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team.

  • Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas.

  • Use multimedia technologies and techniques in enhancing the effectiveness of user assistance.

  • Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

  • Advocate for our users: learn the products by working with the products and advocate on behalf of our customers for usability improvements when needed.

Required skills and experience:

  • At least eight years of experience as a technical writer, developing task-based and user-focused online content.

  • Extensive experience with a variety of authoring tools. DITA and XML experience is preferred.

  • Able to produce materials for users of varying backgrounds.

  • Able to multi-task in a fast-paced and detail-oriented environment, working both independently and as part of a team.

  • Skilled and resourceful at gathering information from diverse technical sources.

  • BA in Technical Communications, Journalism, or English. Certificate or MS in Technical Writing preferred.

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